Team Leader (m/w/d) Customer Service – Tax Software

Оccupation: Head of Customer Service (commercial)

CHECK24 is Germany's largest comparison portal with over 20 Millions of stock customers. Our goal: Excellent customer service with high efficiency and quality. With our new control software we enable simple, precise and digital tax returns . The trust of our customers drives us – so optimise we continuously process and set new standards for Tax declaration of the future. Visit for a first impression our website at steuer.check24.de. Projektleiter (m/w/d) take responsibility for your team and tax them Service quality and performance indicators. You customer-oriented thinking and active in building a strong service team If you want to contribute, you are right with us. We look forward to on your application as a team leader (m/w/d) Consumer portal Deutschland GmbH (a subsidiary of CHECK24 Group) in Dortmund. Your tasks include top-class Customer service in the written and telephone response of all customer inquiries concerning the delivery of the tax return coordinates day-to-day operations, optimizes processes and take responsibility for projects in the field of customer service have performance key figures in view, analysingst customer requests and with your team for an efficient, solution-oriented Development, recruitment and leadership of the customer service team – You actively shape customer service and scaling the team parallel to the growth of our product, to the highest service quality ensure regular training and the incorporation of new Teamleiter (m/d/w) meet decisions in close coordination with the management, to strategically develop customer service completed studies or professional training, ideally in the tax, banking, financial services environment, or e-commerce professional experience in customer service – preferably in Area Internet, Finance or Taxes First Leadership Experience – we will develop you through our own Senior Consultant (m/w/d) Projektleiter (m/w/d) digital processes and technologies as well as safe handling MS-Office programs; Experience with ChatGPT are beneficial Detail-oriented operation – A precise and careful Working with a high focus on accuracy Communication strength – With your excellent oral and written communication skills in German (at least C1 level) you stand to the customer individually we offer The best of two worlds: start-up flair with Security – as a stable and growing tech company with over 20 years of success on the market we put in permanent position one. We offer the stability and security of a great company with the flexibility and the flair of a dynamic Start-ups by small units within the CHECK24 Group Personal growth and long-term perspective: Individual Development and training opportunities in a growing, future-proof companies. Benefit from our internal training by specialized coaches Structured training, regular exchange dates and further training of yours leadership competencies in executive onboarding team spirit and modern workspace: We live team spirit in everyday work and about it be it at lunch, kicking or After-work meetings – and celebrate our successes at regular intervals Company and team events Weekly free CHECKito Lunches – ideal for sharing with colleagues An inspiring environment – Our modern office offers high-quality equipment such as MacBooks and for a sporting break between a kicker or a Table Tennis Plate Our Dortmund location: We work in the heart Dortmund, with excellent transport connections through the pedestrian Accessible Central Station For your way to the office we take Your Deutschlandticket and offer you more attractive Additional services such as our certified bike leasing program

Joblocations:

44137 Dortmund, NORDRHEIN_WESTFALEN, GERMANY

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