Team Lead Customer Service / Customer Dialogue (f/m/div)

Do you like to work authentically at the level of human beings? Then come to us! We, the Sparda-Bank Berlin with approx. 800 colleagues are working as a cooperative bank in and for the East of Germany. For our 470,000 private customers we are all working daily to create positive customer experiences. Our actions and contact points always depend on the needs of our customers. Banking for, with and from people! We are looking for you as Team Lead Customer Service (w/m/div) Brandenburg, Saxony or Saxony-Anhalt | Full-time

Excellent customer service is a matter of honor for you? And do you like to do this with a motivated team? Then take the professional rudder in hand and bring your 35 employees remotely and on site. Technical, technical, regulatory, customer, product and service related: In your role, you think all this in the professional and content orientation of your team and focus on customer service. At any time, you are in close contact with the team's disciplinary leadership and tune your responsibilities. To enable us to raise our sales to the next level, you will be responsible as part of a team-operating team of Team Leads to set up a customer-centric customer relationship feature. You develop common team goals, translate them into concrete priorities, measures and control impulses, and in particular take into account the requirements for effective, customer-oriented and high-quality customer service. And by directing the personnel and financial resources in the team professionally, contentally and operationally, you make sure that we achieve these goals. It is clear that you monitor the success of your activities and especially analyze their effectiveness, quality and efficiency in customer service. Through your skillful management, the processes in your team run stable, correct and customer-centric, and the collaboration between customer acquisition and central areas also works smoothly, targeted and transparent thanks to you. And if necessary, you will also take the tax on projects or bring your ideas and professional know-how.

You bring proven strong leadership experience in the professional management of employees in a customer-oriented environment – remote and in presence – as well as in the separation of disciplinary and professional leadership. A completed bank training with further qualifications (e.g. a bank manager) or an economic study form your technical basis. Multiannual practical professional experience as well as comprehensive knowledge in the customer service of a retail bank or in sales in the financial sector are advantageous. You also have a strong understanding of customer-related processes and service requirements and control excellent customer experiences. You value the personal exchange and bring the willingness to travel regularly to the locations in Brandenburg, Saxony or Saxony-Anhalt to accompany and develop your team as well as important interfaces across locations.

Flexibility Mobile work ● Flexible working hours of 6-22 h (Mo-Fr) ● Full time corresponds to a 35-hour week ● Slide time account ● Long-term account ● 30 days vacation and free on 24.12. & 31.12. Culture and values Duz Culture ● New Work ● No Dresscode ● Teamwork and Networking ● Mute and Fun on Development ● Clear Value Design ● #WeSindAnders salary and benefits in-house collective agreement ● 13. salary ● occupational retirement provision ● asset-effective services ● holiday and leisure offers ● 50 € monthly benefit budget via the Probonio app – for what is important to you ● employee discounts at approx. 800 Companies ● Discounts for our banking products and the affiliate Health and development Sparda Fellowship ● Leadership-Talente Program ● Ambassadors Program for Mental Health ● Operational Health Management