Responsibility for the strategic and operational management of all IT Service Management processes, as well as the management of the assigned teams Conception of customer-oriented, efficient and reliable standards Provision and continuous development of IT service management solutions (e.g. JIRA, ServiceNow) Responsibility for tool architecture, automation and integration. Control and optimization of IT service processes, in particular support processes and IT service tasks Creation and control of performance by means of common KPIs (e.g. SLA performance, ticket resolution times) Control of external IT service providers and providers Ensuring the contractually agreed service quality and cost control Monitoring of IT services and infrastructure Creation of reports and dashboards for management and departments

Multiannual international leadership experience in IT Service Management, ideally in a group structure Funded technology understanding in the field of IT Service Management (JIRA, ServiceNow, etc.) Experience in building, leadership and realignment of teams detectable competence in the field of service provider control and sourcing Entrepreneurial thinking with a sense of commercial sense of technological decisions Representative communication and leadership skills English knowledge, as well as optimal German knowledge

Modern working environment: Working on the ALDI Nord Campus with open space concept, operating restaurant, cafe, parent-child office and car park incl. e-store stations Work-Life-Balance: Flexible working hours and a hybrid working model with the possibility of proportional mobile work (up to 40%) and 30 holiday days (full time) Mobility: Cars, also for private use Healthcare & Prevention: In-house gym and gym collaborations Onboarding & Learning: Structured onboarding and a variety of possibilities for personal and professional development (e.g. ALDI Academy, eLearnings, etc.) Impact & Teampower: High level of design space and unbeatable team power in a powerful working environment salary & employee discount: Secure workplace at the inventor of the discount with an attractive salary and corporate benefits