Werkstudent - Customer Process Excellence (m/w/x)

Trust something new, grow beyond itself and redefine the boundaries of the feasible. That is exactly what our employees can and should live daily. To set the pace with our innovations and make it great. Because there are a lot of fascinating people behind every successful company. ZEISS employees work in an open and modern environment with numerous development and further training opportunities. Our culture is characterized by expert knowledge and team spirit. All this is supported by the special ownership structure and the long-term goal of the Carl-Zeiss Foundation: to advance science and society together.

Today dare. Inspire tomorrow.

Diversity is part of ZEISS. We look forward to your application regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age as well as sexual orientation and identity.

Apply now! In less than 10 minutes. Support of the team in the continuous optimization of customer travel (internal / external), as well as the underlying sales and service processes

Conducting analyses on process usage, process satisfaction and process optimization potentials

Preparation of reports for analysis of relevant key figures and measures

Regular derivation of concrete optimization measures based on the collected data

Support in designing and implementing process improvements

Preparation of decision-making documents for management to support strategic initiatives

Participation in the continuous development of our approach to project and customer success assurance

Current studies in the field of business management, business informatics or a related field Interest in analyzing customer and user behavior and deriving strategies

Excellent analytical skills and a good understanding of process optimization

Secure handling of MS Office, especially Excel and PowerPoint for data analysis and report creation

Basic knowledge of the preparation of decision documents

First experiences in building Power BI and Salesforce Dashboards are advantageous

Very good English skills in word and writing

Teamability and proactive operation

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