IT Service Manager - Service Provider Management & IT Infrastructure (m/w/d)

Our client is an internationally operating industrial company with high technical competence and strong infrastructure. At the location in southwest Germany, you will find an exciting key role with direct influence on global IT operations.

Do you bring experience in IT service management and the control of external service providers? Then you are right - whether as an experienced IT service manager, IT infrastructure manager, IT operations manager, IT service owner, IT service delivery manager or IT project manager (m/w/d) with affinity for service management. actively shape the entire IT landscape. Strategic, operational and clear decision-making skills.

If you appreciate autonomy and responsibility, this is your chance. Responsibility for the entire IT service management and control of external service providers Ensure availability and redundancy of central IT systems and location connections Operational and strategic development of the IT service and infrastructure landscape Definition and monitoring of SLAs, KPIs and IT service processes Assessment of requirements, offers and contracts in daily business

Experience in IT Service Management or in the control of external IT providers Basic understanding of IT infrastructure (without deep technology knowledge) Impressed communication skills and decision-making strength in daily business Self-employed, structured working with high self-responsibility Ideal knowledge of ITIL and good English skills

Design space in a responsible, strategic role Work at eye level with management and IT partners Collaborative team, flat hierarchies and short decision paths Key role with a lot of design space and direct influence Future-proof workplace in an international company Running time and flexible working time models Hansefit access, bike leasing and much more. Kantine at the location JOBV1_EN