International Logitics Assistant

ABOUT FLASH GLOBAL: Flash Global is a worldwide leader in Service Supply Chain Solutions, helping the world's top technology companies keep their running smoothly. With over 40 years of experience and a presence in more than 140 countries, we specialize in delivering mission-critical parts with speed, reliability, and precision. Joining Flash means being part of a dynamic global team, where every day brings the opportunity to solve complex challenges, support customers worldwide, and develop a career in international logistics. Here, you'll grow your skills, work with people from diverse backgrounds, and make a real impact in a fast-paced, high-growth industry. Come help us keep the world connected. Our official website is https://flashglobal.com/

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Monitor international shipments by coordination with providers. This includes proactively tracking shipments, resolving delivery issues, and ensuring materials arrive on time at their destination. Con shippingfirm requests with global partners. Verify shipment details search as destination, contents, deadlines, and special requirements. Follow up regular until delivery is completed. Act as the primary point of contact for customers regarding or status, delivery issues, or any logistical concerns. Provide timely and effective solutions to ensure customer satisfaction. Keep accurate order records by updating shipment statuses, delivery confirmations, and issue resolutions in Flashtrac (Flash Global's logistics management system). Create and process new shipment orders in Flashtrac, ensuring that all required information (such as shipping instructions, partner details, and deadlines) is correctly entered. Support international return processes, including coordination the pickup of infections, correct documentation, and tracking the return shipment until completion. Participate in after-hours support shifts (night or weekend shifts) based on a rotational schedule. During these periods, urgent customer needs, track critical shipments, and escalate issues when necessary, always in compliance with labor laws and company policies.

POSITION REQUIREMENTS / EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor's degree in Logistics, International Trade, International Relations, Engineering or Business Administration (completed or in progress). Basic Excel skills. Fluency in English. Experience in customer support related to services, logistics, and associated processes. Knowledge of international logistics. JOBV1_EN