BWI GmbH | Germany | 53xxx Rheinbach | Permanent position | Full time / Home office | Published since: 19.08.2026 on stepstone.de
Senior Service Manager IT Situation Report (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. Senior Service Manager IT-Lagebild (m/w/d) from now on and in full time in Rheinbach. The Central Operation SituationCenter (COSC) department at the Rheinbach site as a central organization unit within the shared service operations has the task of ensuring effective service monitoring, coordinating Major Incidents and evaluating a comprehensive map of the situation and giving it to the customer. .
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Your tasks • Your profile • What we offer
Analysis and evaluation of events and incidents based on system management as well as the IT Service Management Tool landscape and the “IT-Lagebild” Detection of interactions between different operating areas in IT-SysBw and processing of information on the operating state of individual components of IT-SysBw Contact person for the customer on site in Rheinbach and responsibility for user support in the field of IT-SysBw Support of the customer in the creation and presentation of the daily contribution to the situation and presentation of the BWI share in the regular meeting Participation in the further development of the “IT-Lagebild” Support for CIR sub-combating exercises in the national and international environment
A completed study or comparable training, ideally with IT reference About 5 years of professional experience in IT service management or in a monitoring entity of an IT organization Experience as a soldier of the Bundeswehr or in direct cooperation with the Bundeswehr desirable Knowledge of system management tools as well as sound knowledge in support and operation of complex IT system landscapes An operational and technical understanding of relationships in service management across service boundaries Good motivation and communication skills, coupled with an analytical and strategic understanding as well as self-initiative and result orientation Flowing German and good English skills
Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary The remuneration is between € 71,000 and € 104,040. The actual amount is determined based on your responsibility as well as experience and competences The BWI provides a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustment Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time and the long-term construction of a value balance account for e.g. a sabbatical We support your professional and personal training through individual measures and free access to LinkedIn Learning You have the opportunity to lease a job bike and also profit from access to platforms for diverse employee benefits
Location
 | BWI GmbH | |
| 53359 Rheinbach | ||
| Germany |
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