The PULLMAN STUTTGART FONTANA is a premium hotel of the HR Group. HR Group is one of the fastest growing hotel operators in the German-speaking world. The portfolio of the owner-run company currently includes 34 fair and airport-related business hotels, centrally located city hotels, as well as hotels and resorts in popular holiday regions.

The main business area is the acquisition and operation of hotel real estate. As part of the growth strategy, HR Group cooperates with strong partners such as AccorHotels, Wyndham Hotels & Resorts, Dorint Hotels & Resorts, Lindner Hotels & Resorts and Deutsche Hospitality. With over 4,800 rooms, the HR Group is one of the leading hotel operators in Germany.

Type of employment: Full time

An unlimited employment contract Holiday and Christmas money An extra free day for your birthday Free staffing Free use of our Finessstudio Staffrate on overnight stays and R&B services in over 190 HR Group hotels Family & Friends Rate Accor ALL Heartist Program Personal and professional development programmes Premium for employee recommendations Regular social events Cross Exploration - work in a corporate office or hotel unlimited shopping experience - ''Corporate Benefits'' & ''Benefits.me'' And many more Benefits...

Check-in / check-out and billing Accept and process reservations with our PMS Opera Cloud Professional guest care about all questions and wishes within our hotel and the surrounding area Business Map Management and Maintenance in Opera Cloud Ensuring a smooth service run while maintaining hotel standards and 'First Point of Contact'' for external and internal communication General correspondence (personal, via phone, via mail) Responsibility of the assigned front office layer Monitoring of accounts of the F&B employees Proper storage and archiving of documents Complaint management Handling organisational and administrative tasks Co-responsibility for the sound training and further training of our trainees Co-responsibility for professional onboarding of new colleagues

Complete vocational training in the hotel industry – no need, we are primarily focused on your personality and your professional experience in the front office sector. Very good knowledge of German and English, other foreign languages of advantage Very good computer skills (MS Office) Ideally, you have already worked with the PMS software ''Opera'' Very good ways of handling and a well-kept appearance Communication and organization skills as well as strong team skills Reliable, proactive and positive personality joy and passion for a service-oriented profession in which Focus on customer satisfaction, service orientation and communication Want to refresh our international guest audience every day We look forward to welcoming you and your application! JOBV1_EN