1&1 | Germany | 63xxx, 56xxx, 76xxx, 40xxx Montabaur | Permanent position | Full time / Home office | Published since: 07.02.2026 on stepstone.de
Risk & Fraud Operator (m/f/d)
1&1 is one of the leading telecommunications providers in Germany with over 3,100 employees and nearly 16 million customer contracts. With pioneering spirit, unusual ideas and creative teams, we have won a leading market position in mobile and broadband connections. By combining the over 67,000 km long 1&1 fiber optic network and regional networks, we create Germany's most extensive fiber optic network. We also build the most modern 5G network in Europe, based on the new Open-RAN technology. With open interfaces and 5G functions in a powerful cloud infrastructure. Continue the 1&1 success story and secure our financial objectives with a broad economic perspective. Be part of 1&1. .
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Your tasks • Your profile • What we offer
Stop or boredom? Not at 1&1! And not at all in your personal development. If you want to move, take responsibility and actively contribute your strengths, 1&1 offers you a wide range of development and career paths. Our employees understand themselves as innovators, optimisers and reliable partners for both internal and external customers. If you are happy to achieve success together and to make new solutions, we are right.
In fraud detection, you and your team make an important contribution to protecting our customers and our company With your analytical view and your “detective feeling” you can identify potential risks at an early stage and help to avoid damage You examine and evaluate possible fraud cases, identify fraud scenarios and derive preventive measures You recognize process weaknesses and develop practical solutions for sustainable optimization In contact with our customers, you will be able to convince you in writing by telephone by kindness, sovereignty and professionalism
You have a commercial or technical training and ideally have first professional experience in customer service or in a comparable commercial environment. Topics like Internet technologies, mobile phones and DSL raise your interest You like to work independently and structured The willingness to shift work and to take over weekend and perspective night shifts in the rotating system is present A safe occurrence, pronounced communication skills in word and writing, as well as a professional handling of MS Office Your German knowledge is conversation-proof You appreciate a collegial working environment and look forward to very good development and perspective possibilities
Attractive salary Strong community of team players Confidential working time with flexible classification and the possibility of working up to 40% mobile Numerous training options on and offline Discounts on 1&1 products and for various leisure offers In-house restaurant Free drinks and fresh fruit Jobrad grant
Location
 | 1&1 | |
| 56410 Montabaur | ||
| Germany |
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