Customer Service Employee ERP System (m/f/d)

We are a growing software company with a specialized ERP system for medium-sized companies. Our mission is to make our customers' business processes efficiently, transparent and digitally controllable. With a strong team and innovative solutions, we rely on customer relationships and continuous development. Customer Service Consultant (m/w/d) You're IT affin, commercial, helpful and communicative? Then we have the right job for you!

As part of our customer service team, you are the first contact person for our customers with questions about our ERP system. You help solve technical and application-related concerns quickly and competently. Support and advice of our customers by e-mail, telephone or ticket system Analysis, prioritization and processing of incoming requests Documentation of support cases in our system Close cooperation with the product and development team to solve technical problems Participation in creating help documentation and FAQs Support for training and onboarding of new customers

Experience in customer service or technical support – ideally in the software/ERP environment Good technical understanding and fun to work in complex systems Friendly, structured and solution-oriented communication – in German (flowing) and ideally also in English Self-employed and team-oriented work Experience with Jira and Confluence ITIL Foundation certification (of advantage) Basic commercial knowledge and understanding of operations (e.g. accounting, goods management, PPS, warehouse)

A motivated team with flat hierarchies and open communication culture A meaningful task with direct customer use Flexible working hours and the possibility of mobile work Modern tools, continuous training and development perspectives Attractive remuneration and additional benefits