Bertrandt AG | Germany | 81xxx, 80xxx München | Permanent position | Full time / Home office | Published since: 15.01.2026 on stepstone.de
Automotive Mechatronics Technician - Remote Assistance Expert (m/f/d)
For over 50 years, the Bertrandt Group has been offering development solutions for the international automotive and aviation industry as well as the machinery and plant engineering, energy, medical technology and electrical industries in Europe, China and the USA. Overall, our employees stand for deep know-how, future-oriented project solutions and high customer orientation.
Kfz-Mechatroniker - Remote Assistance Experte (m/w/d)
Location: Munich
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Your tasks • Your profile • What we offer
For over 50 years, the Bertrandt Group has been offering development solutions for the international automotive and aviation industry as well as the machinery and plant engineering, energy, medical technology and electrical industries in Europe, China and the USA. Overall, our employees stand for deep know-how, future-oriented project solutions and high customer orientation.
Kfz-Mechatroniker - Remote Assistance Experte (m/w/d)
Location: Munich
As a Remote Assistance Expert (m/w/d), you are part of our Expert Support Center at our location in Munich. In this position you work 100% on site and solve complex vehicle problems over-the-air, around the clock and across Europe. You introduce your informed car skills and perform the following tasks: Implementation of remote diagnostics for vehicle panels and technical problems directly for end customers Analysis of fault codes and vehicle data to provide quick and precise solutions Decision whether the vehicle can be repaired remotely and whether the repair or alternatively the organisation of support on site or on site Towing along the specified SLAs Professional, empathic and solution-oriented customer communication in English or French
Complete training as a motor mechatronic, with multi-year professional experience, ideally focusing on diagnosis and troubleshooting, training as a technician or master, or comparable qualification Very good knowledge of modern diagnostic systems and vehicle technologies Safe handling of IT systems and diagnostic tools (e.g. ISTA, RITA) Very good language skills in English or French High customer orientation, rapid understanding and stress resistance in emergency situations Self-employed, structured working and team skills In addition, a safe occurrence and communication skills complete your profile
Responsive tasks Buddy program Self-responsible work Group-wide 'networks' Training courses Parking Internal health management Intensive incorporation Occupational pension and BU insurance Team-oriented operation
Location
 | Bertrandt AG | |
| 80907 München | ||
| Germany |
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