Customer Transition Manager (m/f/d)

As a Customer Transition Manager (m/w/d) you will accompany our customers to the official project start after signing the contract. In this transition phase you are the central contact person, create orientation and coordinate the necessary preparations. You convey the project sequence, agree with the customer and the internal departments and ensure a structured handover to the responsible project team. THE ASSESSMENTS - This will make you do something Early contact with our customers after signing the contract, accompaniment to the project start and take over the central customer support during this transition phase. clarification of organizational questions and concerns, coordination with the relevant internal departments and regular information of the customer about the current state and the next steps. Presentation of the project sequence including its phases and milestones and explanation of the project organization with the respective roles and responsibilities. Coordination of the organisational requirements for the start of the project as well as customer-related preparatory work and cooperation obligations. Organisation of preparatory training in cooperation with the relevant departments and communication of the planned project start and the planned project core team. Ensuring a structured transfer of the customer to the responsible project team as well as the perception of customer visits as needed.

Successfully completed commercial vocational training and/or an economic study. At least two years of professional experience in a comparable position. Good knowledge of project management and basic knowledge of logistic processes. Experience in dealing with various methods and tools in project management, such as Jira or Confluence. Excellent customer and service orientation as well as very good communication and presentation skills. Self-conscious and contactful appearance and a solution-oriented and team-oriented working. Very good knowledge of German and English.

We believe that work can be fun and fit for life. And therefore, in addition to our colourful and talented team, the best customers and the most diverse projects and products, there are the following: Onboarding to arrive. Onboarding plan ahead so you know what's coming to you. Onboardingtag to get to know us better. And the onboarding phase in the field; so designed that you can arrive, understand and start as best as possible. Tasks to continue. Things move from day 1. That means giving responsibility and getting. Ideas can not only express, but be allowed to implement. And a personal development concept that fits individually - whether direction of leadership or expert. Working time and place? Flexible. Our sliding time model offers the flexibility that fits your work and your life. Of course, this also includes the possibility of working out of the home office. Together and culture? At eye level. Open feedback. Regular updates through our management. Solution-oriented An-A-Strang-Ziehen. And of course also get-together events like caring, the EPG Christmas party or our LAN party - to celebrate us and our successes. Now. For later. The occupational pension scheme (bAV) offers a good opportunity to provide care for the age. For this, we have a strong employer grant in today to make your morning as relaxed as possible. Move. To move long. Everyone has the opportunity to lease a JobRad. Or to train in our sports room. Better what in the team? Then the company race or an afternoon in the climbing forest offers itself. Industry of the present. And future. The world of logistics not only accompanies our everyday lives. It is also essential for a sustainable, liveable future. What does that mean? Much we can move together. The opportunity to make things better. And a safe workplace, also relevant for the future. And of course we have fruit basket and drinks. .