The University of Applied Sciences Mannheim is a modern campus university. In nine faculties, about 5,000 students are qualified here. The university is one of the leading universities of applied sciences in teaching and research and cooperates with many important companies. We offer a family-friendly, liveable environment in the middle of the Rhine-Neckar metropolitan region. The University of Applied Sciences Mannheim is looking for a Customer support specialist*in (w/m/d) EC 9b TV-L, Scope of employment 100% (39.5 hours / week) Reference number 6160 H for the Campus IT.

User support for students, employees and professors for the topics WLAN, VPN, pool rooms, registration on central and decentralised systems (e.g. Webex) etc. Supporting applicant problems with the BYOD devices of the students Support for registration problems with service equipment of employees Supporting virtualized cloud applications (use-wheel mining, customizing, administration of new apps) Working in the project bwLehrpool for the pool rooms of Campus IT and creating virtualized software images for standard applications Organisation of user support (adjustment, coordination and support of student assistants in Campus IT) Support, refurbishment, installation of the technical equipment of the pool rooms Support of printing systems in the Campus IT User administration and update for software provided by Campus IT, such as Adobe. Care of the websites of the Campus IT (adapt changes, create websites for new services etc.)

You have a successfully completed training as a specialist system integration or specialist informatics application development with at least the Note 3 or a Bachelor degree in the field of computer science practical experience in client operating systems, office installations good programming knowledge (e.g. Python, Java, etc. in the area of interface connection) You've been at least in the last 5 years. 2 years of relevant professional experience collected Experience with OpenStack and Storage Systems is beneficial Experience with mobile devices, Wi-Fi and VPN Care and responsibility Communication and team skills and high social competence basic English knowledge safe handling of the German language

The services of the public service on the basis of the TV-L, e.g. occupational pensions, asset-effective benefits and an annual special payment Work-Life Balance and Compatibility of Family and Occupation through Slide Time Driving grants when using the job ticket Measures of occupational health management Work in a convenient location with best VRN and DB connection The University of Applied Sciences Mannheim bears the predicate ''Total E-Quality''. The employment relationship is unlimited. The place is in principle divisible. Highly disabled applicants (w/m/d) are given priority if appropriate. .