Customer Advisor International (m/w/d)

HEWI stands for innovative architectural solutions in the areas of sanitary, barrier-free and construction fitting. We develop high quality brand products that provide people with support in everyday life. At the same time, thanks to our 95-year expertise in plastics and injection moulding technology, we are the partner of the automotive and furniture industry in demand. Our clients benefit from professional injection moulding and assembly manufacturing as well as customized solutions. Because quality enthuses us as a producer and as an employer. That is why we are looking for people who share this enthusiasm and want to share with their skills, talents and personality the special atmosphere of the HEWI working world. Become part of our team! Account Manager (m/w/d)

Customer advice and support: You are a contact person (m/w/d) for our international customers and the field service and provide comprehensive advice on our products and services. Order processing: You enter and check orders in SAP, check the availability of the products, take into account freight and customs regulations and ensure timely delivery. Offer processing: You create individual offers based on customer requests, actively track them and ensure that all relevant object information is collected. Data management in SAP/CRM: You regularly maintain and update our master, address and object data. Rule support after object completion: They maintain completed objects and clarify retrofit requirements as well as customer requests. Complaint and return processing: They forward complaints, clarify support requests in SAP CAQ and check as well as coordinate returns in line with the customer and the field service. Project work and special tasks: They support and actively contribute to projects from the operational areas and support special tasks (e.g. translations and process optimization).

They convince with a secure appearance in direct customer contact and are characterized by a high communication strength. Your language skills in English and French allow you to communicate effortlessly at international level. They have successfully completed a commercial training or have a similar qualification. First professional experience in international sales is desirable, especially we look forward to your enthusiasm and willingness to learn. They are routined in dealing with SAP and CRM systems and know how to build and maintain relationships.

Intensive incorporation: We offer you a structured and thorough introduction to your versatile and responsible task area. Attractive compensation model: Benefit from a collective remuneration and exclusive employee rebates. Health and well-being: Your health is at our heart. You can therefore access a wide range of health benefits. Training & development: With tailor-made continuing and continuing training, we promote your professional and personal training. Future-proof workplace: As an innovative brand company with modern work processes, we are a reliable partner for your long-term career. JOBV1_EN