Automotive Service Advisor (m/f/d)

Competent consulting of our customers for service, maintenance and repair services as well as accident damage Acceptance, planning and coordination of workshop dates Creation of cost suggestions and service orders Examination and approval of invoices and vehicle transfer to the customer Close cooperation with workshop, parts service and sales to ensure smooth processes Ensuring high customer satisfaction and active contribution to customer retention Implementation of vehicle assumptions directly on the vehicle (dialog acceptance) Precise settlement of all claims taking into account legal and economic aspects Link between workshop and customer to ensure a timely completion

You have a completed technical or commercial vocational training (in the automotive industry) – you also like cross-comers with technical background knowledge You convince by a pronounced customer/service orientation with high quality standards as well as contact joy and a sovereign, open appearance You are characterized by a high degree of flexibility, motivation and team spirit Finded market and industry knowledge round your profile Multiannual professional experience in the customer service of a car house desirable Safe, friendly appearance and high customer orientation Good IT skills and ideally experience with manufacturer-specific systems driving licence class B Ideally, you have first experiences in the field of motor vehicles or Bodywork