Schmitz Cargobull AG | Germany | 48xxx Altenberge | Permanent position | Full time / Home office | Published since: 31.03.2026 on stepstone.de
Second Level After Sales Support - Technical Agent (m/f/d)
Our subsidiary Cargobull Parts & Services is responsible for the worldwide team of all Schmitz Cargobull After Sales employees: the realization of the brand promise for our products in the life cycle. Around 180 colleagues: they provide a comprehensive network of service partners and workshops. This ensures high spare parts availability so that our customers are back on the road quickly. .
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Your tasks • Your profile • What we offer
Processing of technical requests in the field of telematics, refrigeration, braking technology and other systems and components (ticket processing) Processing and communication for malfunctions on vehicles and their systems Service Partner Support: technical support of our service partners in the investigation of vehicles and their systems with regard to targeted troubleshooting Telephone support for customer and workshop requests Support our service partners in the investigation and repair of our products and the application of diagnostic software Participation in the damage request and examination process (including the inclusion of damaged parts in the blocking bearing) Determination of minor repair procedures & retrofitting by telematics and other peripherals Examination of warranty requests and processing and documentation of technical deficiencies (including communication with suppliers) Working in service-oriented actions (e.g. action campaigns, field measures) Cooperation in various development projects Interdisciplinary cooperation with various areas (including workshop, customer service, specialist departments)
Successfully completed vocational training, for example as a mechatronic, electronics engineer for operating technology, commercial vehicle mechanics, KFZ mechanics Professional experience in the telephone customer support of technical products desirable Experience in several of the following points desirable: Ticket system, SAP user knowledge, Office 365 Good English knowledge of word and writing, other foreign languages of advantage Interest in technically demanding products Joy of team-wide and user-related cooperation Loadability, flexibility and readiness to travel
Flexible working time & mobile working in a 38.5 hours week Individual development possibilities Family working environment & Du culture Flat hierarchies and decision paths Health management & pensions Work together instead Hansefit Corporate Fitness Regular team events JobRad Leasing
Location
 | Schmitz Cargobull AG | |
| 48341 Altenberge | ||
| Germany |
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