Senior HR Business Partner

Our global human resource teams – known as People eXperience and Technology (PXT) – drive business success by promoting secure, inclusive and innovative corporate culture. Our HR department at Amazon plays a key role in the care of our employees. The primary priority of the so-called People Experience and Technology Solutions Team (PXT team) is to offer our colleagues a great Amazon experience and help us stay one of the most innovative, customer-oriented and agile companies in the world. We work proactively and apply a holistic approach to people management. “Customer Obsession” – The top priority is always our customers. Our team focuses on solving questions about the commitment of employees and ensuring that nothing affects our immaculate employee and customer experience. Our task is to insist on the highest standards and to promote progress in all Amazon's strategy and objectives.

The Senior HR Business Partner: is responsible for operational excellence and organisational health through PXT leadership at the assigned locations. As an experienced HR executive, you act as an individual contributor and work directly with field leaders, location management teams and general managers. You bring with you the seniority and credibility required for strategic discussions on complex organisational challenges. You are responsible for the overall responsibility for the end-to-end employee experience at your locations and are responsible for feedback mechanisms, recognition programs and environmental standards that shape trust, commitment and performance sustainably. This role requires the balance between tactical excellence and strategic vision – using technology and human judgment, in order to create high-quality employee experiences while driving a proactive risk identification and reduction. You will work on site at an Amazon site and maintain multiple locations within your region (Campus), with regular mobility between the assigned locations.Key job responsibilitiesEmployee Experience & Engagement Promoting open two-way communication through Voice of the Associate programs, round table discussions and GEMBA talks with a timely solution of concern and strengthening relations between employees and managers. Implementation of engagement strategies and recognition programs that significantly increase employee satisfaction. Creating an inclusive environment where employees feel safe to express their opinions and to act authentically – through the establishment of Employee Resource Groups and ensuring fair talent practices. Regular and visible presence on the operating area to build confidence on all levels and identify concerns early before escalating. Operational Excellence & Site Standards Assessment of working conditions by regular site visits and establishment of routines to comply with the standards set out in the Amazon regulations. Cooperation with site management and safety teams to ensure consistent implementation of safety standards and programmes. Head of strategic community initiatives in cooperation with the Public Policy and Public Relations teams. Proactive risk identification and mitigation by setting up early warning systems, using data knowledge and sound decisions that align the spirit of the directive with the business requirements. Implementation of central PXT processes according to strict standards and implementation of inspections and audits to ensure compliance. Effective coordination with shared services and cross-functional partners to ensure seamless service delivery. Data-Driven Decision Making & Technology Leading use of analytics and AI tools for detecting hidden patterns, anticipation of emerging risks and promoting data-based decision-making. Conversion of insights into convincing narratives that influence senior stakeholders and drive measurable improvements in employee experience and corporate performance. Strategic promotion of the use of HR technology solutions and self-service tools for efficiency and excellence – using automation while maintaining a personal service for sensitive concerns that require human judgment and empathy. Strategic PXT Leadership Regular partnership with site management and general managers to balance operational requirements and Amazon’s values as well as personnel strategy – with sound judgement in complex organisational challenges. Questions about the status quo and promotion of innovation in HR practices while ensuring sustainable implementation. Coaching of business leaders on effective human resources management, including performance feedback, team development and complex employee relationships. Support in the implementation of changes by strengthening messages, dismantling resistance and support for managers in transferring changes to local routines. Define clear targets for cultural transformation and implementation of comprehensive strategies to systematically strengthen organisational health, talent skills and leadership effectiveness. PXT Leadership & Organizational Health Participation in PXT personnel decisions, resource allocation and service planning to ensure appropriate coverage and competence. Participation in succession planning and transport decisions and identification of high potential talents and development opportunities. Performance of talent assessments for PXT team members with contributions to performance, potential and development needs. Support for development planning and contribution to building succession capacities for critical positions. Contributions to the performance management of the PXT team as well as promotion of positive team culture and recognition practices. A day in the life Your working day combines strategic thinking with practical implementation at site level. You use advanced analytics and AI-based tools to identify trends and develop solutions that improve the workplace experience. From the coaching of senior leaders in complex personnel challenges to the promotion of HR process excellence, you work closely with Field Leaders and General Managers on future-oriented strategies. You'll be struggling with a strong presence on the operating area through site visits, employee feedback rounds and strategic initiatives, and you'll be able to navigate complex organizational challenges with sound judgment. In addition, you contribute to the organizational health of the PXT team through talent assessments, succession planning and performance management. Success in this role depends on your ability to lead change initiatives, make informed decisions in unclear situations and create a corporate culture where employees feel valued and strengthened.

QUALIFICATIONS

• Bachelor degree or equivalent qualification
• Flowing oral and written communication skills in English and German
• Extensive experience in a HR leadership role or a combination of equivalent experiences (e.g. operations, customer service, retail, distribution, shipping/logistics, healthcare, gastronomy/hotel or production)
• experience in the use of data and sound judgement to support business decisions
• Experience in supporting and/or managing employee-oriented processes such as onboarding, benefits, investigations, trainings and/or talent management PREFERRED QUALIFICATIONS
• Master degree or MBA
• HR certification (e.g. CIPD, SPHR, SHRM-SCP)
• experience in supporting large groups of employees in production, retail, distribution or comparable operating environments
• knowledge of labour law, employee relationships and HR compliance requirements
• Experience in solving sensitive employee relationships
• Experience in partnership, coaching and support for senior leaders as a strategic HR Business Partner
• Experience in building, developing and binding powerful HR teams with proven success in improving team productivity and engagement
• Experience in using AI-assisted tools and technologies to improve processes and service delivery, with proven ability to promote technology acceptance in teams

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