NordConnect GmbH | Germany | 24xxx Neumünster | Temporary contract | Part time - flexible / Full time | Published since: 27.08.2026 on stepstone.de
Technical Customer Service Employee Telecommunications (m/f/d)
You're under power in the morning, you're going to splash with energy, and you want things to roll? Then you're perfect for us. We are a service-oriented service company with the focus on energy, water, mobility, telecommunications and leisure for new people and environment - ecologically, family-oriented and firmly rooted. Our around 850 employees are fully committed to their region. SWN Stadtwerke Neumünster GmbH's Telecommunications Division is looking for energy bundles as follows: Staff (d/m/w) Technical Customer Service Telecommunications In this exciting position, you are the first person to contact our customers when it comes to questions or troubleshooting our telecommunication products. An interesting activity awaits you in an excellent working environment with great colleagues, occupational pensions, a wide range of possibilities for further education and further education, as well as an attractive tariff compensation (TV-V). After successful incorporation and complete adoption of all tasks, a remuneration up to the remuneration group 4 is provided. .
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Your tasks • Your profile • What we offer
You take over the solution-oriented initial processing of customer requests. You analyze, classify and process disruptions in the ticket system and ensure compliance with the service level agreement. You keep causing interference to the appropriate support channels and levels. You will contact our new and existing customers by phone and in writing with technical inquiries.
You have completed commercial or technical training (e.g.) and first experience in customer service and consulting, ideally with telecommunication products You are enthusiastic and characterized by a pronounced customer and service orientation. Even in turbulent situations, you remain left and work independently, structured and efficient. You have a quick understanding and you like to work cooperatively in the team. Experience in customer contact/first-level support and good deescaling communication skills will also help you. Your technical know-how and good communication skills allow you to provide understandable help to our customers. You are interested in technical relationships and you might want to make your hobby a profession.
The compatibility of work and family is very important to SWN. This is why our job offers are also aimed at applicants (m/w/d) who are interested in employment in parttime or in job sharing models. .
Location
 | NordConnect GmbH | |
| 24534 Neumünster | ||
| Germany |
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