IT Service Manager (m/w/d)

Solution orientation and fairness – in the field of development & organization, team IT operation BHS we are looking for BHS at the Bad Vilbel site right now in full time reinforcement: IT Service Manager (m/w/d)

Responsible monitoring of the operation of our applications via dedicated monitoring Participation in the development of appropriate operating concepts in the introduction of applications Analysis and correction of errors that occur during monitoring or are reported via the ticket system according to the Incident Management Process Function as an interface between IT department, external service providers and departments Support for software adaptations, system tests and release introductions Responsibility for the establishment and operation of our applications Ensuring the further development of the interfaces between the applications and the clients and service providers in interaction with the Business Service and Application Owner Creation of reports in the DWH using specified specifications and existing tools (e.g. Tableau) Implementation of central authorization management with Omada (IAS)

Completed vocational training in the IT environment Multiannual professional experience in a comparable function Experience in Enduser Support (Second and Third Level Support) Basic knowledge in service management (ITIL, ISO 20000 o.a.) as well as handling Omada and Talend Good German skills (level C1) and good English skills Service orientation, communication strength and enforcement capability Self-employed, solution-oriented working and joy in solving IT problems Networked thinking and analysis skills

Safe workplace in a growing company Flexible working hours and support for the reconciliation of family and work Regular training opportunities Occupational pensions and benefits Grant to the ÖPNV ticket and parking facilities Business and massage services Free drinks and canteen use with food grant JOBV1_EN