(Senior) Support Engineer (all genders)

Octave offers company-critical software that helps organizations make informed decisions in every stage of the asset life cycle – design, build, operate and protect – wherever performance, security and reliability are indispensable and failure is not an option. By converting complex operating data into usable insights, Octave combines expertise, real conditions and company-wide insights to improve performance, resilience and responsiveness in incidents exactly where it is most important. Octave employs around 7,200 people in 45 countries. Learn more at octave.com. We are looking for a (Senior) Support Engineer (all genders) for our branch in Garching near Munich

This role acts as a central technical representative for our customers in the operation of mission-critical control systems, management and management systems for industrial safety, police, firefighters and rescue services. Analysis, Priority and Solution of Complex Technical Questions in 1st to 3rd Level Support Systematic error and cause analysis based on log files, system metrics and configuration data, including derivation of sustainable solutions and improvement measures Embossed technical know-how about the entire Windows based software and system architecture Close cooperation with software development, system implementation and project teams as a technical link between customers and internal teams Communication with internal and external customers Participation in the hotline / readiness service as well as active escalation support to the sustainable solution

Expert knowledge in systematic log file analysis – daily analysis of complex log structures across multiple system levels and identification of even hard-to-recognizable error causes in highly individualized system environments Knowledge of Microsoft SQL Server Further requirements Completed technical training or a (specialist)university study in the field of computer science, geoinformatics, information technology or a comparable qualification Multiannual professional experience in technical support Embossed analytical skills and a structured and solution-oriented way of working Very good German and good English skills in word and writing Very good communication capability as a link between customer and development

We are a friendly and committed team of IT professionals from different disciplines We offer you a trusted and complex working environment that provides you with the basis for many IT development opportunities Our working day is very varied, as we, together with our customers, follow both the new IT trends and also use classic technologies We offer you the option of a long-term perspective in a growing company We promote your individual training with different training offers Flexible working time and the possibility to work partially from HomeOffice 30 days paid vacation Tax-free reference card Employer-funded occupational pensions and time-value accounts model Beneficiary bicycle leasing via a “Jobrad” model Grant to over 6,000 gyms and wellness facilities via EGYM WellPass PNV connection Germany Ticket / Job Ticket Psychological Online Consulting A dynamic, open and valuable corporate culture and regular corporate events This tender is aimed at all suitable candidates regardless of age, gender, disability, religion, worldview, ethnic origin or sexual identity. .