Technical Service Manager – Application Management (w/d/m)

puntus is an IT consultancy specializing in holistic customer systems and digital service applications. Over 250 experts support companies and authorities throughout Germany to implement digital services at the highest level. Core services include Process Automation & AI, Cloud & Application Excellence, Customer Experience and Digital Management Solutions.

Do you connect professional IT service management with technical downfall? You communicate confidently with customers, but you also like to go on the ground yourself? Then you're right with us. As a technical service manager, you enter our application management services throughout the entire service lifecycle. You work closely with an interdisciplinary team. Together, you ensure the stable operation of the applications and digital services of our customers. Aim high.

You enter Application Management Services and are the central contact for our customers based on agreed Service Level Agreements (SLAs) Analyze and remove Incidents from logs, configurations, deployments and interfaces, and conduct more complex cases with sound pre-analysis to competent specialists You translate customer requirements into technical tasks and prioritize their implementation You control maintenance, releases and updates, perform service reviews and maintains quality, dates, key figures and risks You advise customers on applications and services and boost cloud, containerization and automation You provide documentation and optimise operating processes, standards and technical tools

Studying or training in the IT environment – alternatively a comparable qualification through relevant professional experience Multiannual experience in technical IT service or application management, in particular with incident, problem, change and service level management; ITIL knowledge is advantageous Funded development and implementation competence, in particular in the context of Java applications, application architectures, deployments and interfaces Designed diagnostic and solution competence to analyze errors independently and to implement first bug fixes, configuration changes or bug fixes Safe handling of containerized operating environments and technologies such as Docker, Kubernetes, CI/CD and cloud platforms An analytical, structured and customer-oriented way of working with a pronounced hands-on mentality German knowledge at least on B2 level

Lifelong Learning: versatile seminar program, personal coaching and mentoring, targeted certifications, individual personal development, onboarding event Flexible work: hybrid working time model, home office, 30 days vacation, special holiday days, holiday plus model, workation concepts, Sabbatical Community & Collaboration: real cooperation, shared experiences such as community days and team events, structured mentor program and various exchange formats Wellness package: Bistro/Essenszugeld, Benefits, Employee Benefits Mobility & Fitness: corporate fitness, e-bike leasing, corporate car option, railway card, charging stations