Working Student Customer Analytics | Customer, CRM & Management (f/m/d)

OTTO is one of the most successful e-commerce companies in Europe. With more than 18 million articles and more than 34,000 brands, otto.de is now one of the leading German online shopping platforms. As a marketplace, we are constantly opening up for other brands and partners and thus continue to grow. Relax? Not our thing! Not yours either? Then come to board and shape the future of e-commerce with us.

Diversity belongs to us, like the Elbe to Hamburg: We stand for openness, respect and tolerance, without If and But. Let's put the sails together – regardless of where you come from, who you love or what you believe in. Because you're unique and that's what we're looking for.

With us you can bring ideas and advance projects, engage in networks for your heart topic and actively shape our corporate culture. Trying things, thinking new, being innovative, growing beyond themselves – this is our mindset. Let's reach something big together. Whether you work on campus or at home. We are the customer analytics team of OTTO! We are in love with data, helpful and motivated - and with us everything is about customer centering. We analyze our company data and thus generate customer insights. We let them flow into dashboards, presentations or control logics. We sharpen a holistic customer image at OTTO. There are narrow interfaces, for example, with the UX management, the CRM team and the marketing controlling. Many speak of “Homeoffice” – we of “hybrid or mobile work”: You can work remotely up to 50% of your monthly working hours. Our teams, together with their leadership, decide how to balance out local time and mobile work.

You work with the varied topics of the customer analytics team and support the team members in current projects You realize Ad-hoc analyses for a better customer understanding You work with dashboards where customer knowledge is easily available You prepare data bases, analyze customer data, recover insights from dashboards, create presentations, and thus contribute to the acquisition of customer knowledge You are not sure if the job fits you? – We are happy to contact Stefan (Stefan.Dietl@otto.de) from the team.

Must-have: You are a registered student*in with quantitative and analytical study content and can now support us at least 1 year for 18 h a week. You are a structured and committed person with analytical strength and you are keen to work quickly into further analytics topics. You are a team player with a cooperative way and good communicative skills. In the current MS Office applications you move safely. Language level: German C1 and English A2 Nice-to-have: You have been able to gain first relevant practical experience through internships or student work in comparable topics. You have knowledge of SQL and PowerBI.

Professional & personal development Further training courses such as OTTO Academy, Digital Learning Platforms (including Master Plan), Mentoring, Hospitations, Open Feedback Culture, Vocational Orientation Formats, Collaboration in Final Works, Fixed Personnel and Direct Persons in HR Culture and cooperation Students@OTTO Community & Networks, Coworking & Social Spaces, Leadership at eye level, flat hierarchies, independent & independent work, regular employee surveys, Leading Principles, free hot drinks and diverse – also vegan – food offer Remuneration & supplementary benefits Attractive remuneration (from €17.23 per hour), 15% staff discount (on OTTO articles as well as numerous Benefits & staff offers (e.g. events, travels), 30 holiday days p. a., basic technical equipment Students@OTTO Onboarding One-week onboarding program for students consisting of: Welcome Session, Pulse Lectures, Get-Together & Board Stalk Work-life balance Hybrid working model with up to 50% remote work per month, flexible working hours (running time) & hours (up to 18 h per week and full 37.5 h in the semester holidays possible) Health and well-being Mindfulness and stress management courses, occupational health & psychosocial advice Mobility Germany ticket, free parking, e-store columns, StadtRAD stations & many Benefits more! !