Service Manager (m/w/d)

operational services (OS) is one of the leading ICT service providers in the German market and is regarded as a backbone of the digitization of the middle class. It is the leading agile unit of the Telekom Group in order to continuously accelerate the digital transformation in the German middle class. With over 1,000 highly qualified employees, it develops and operates state-of-the-art information systems, manages private & public cloud platforms, secures long-term 24/7 system support and the availability of critical operating processes. STELLENKENNZIFFER: 992025030BE

Contact person in contract and performance matters for customers and employees

Consumption, coordination and implementation of customer requests

Design, negotiation and adaptation of IT services according to customer expectations

Creation of offers as well as order and product calculations and business cases Expansion of business volume

Responsible management of external projects

Ensuring compliance with service levels

Representation of the OS and the department in customer bodies

Participation in the standardization of OS service management methods

Participation in budget and forecast planning for the associated customers

Master or Diploma with adequate professional experience or comparable knowledge and skills At least seven years of professional experience, of which five years in service management with at least two different customers Proven experience in project management and presales Certified ITIL V2 ServiceManager or ITIl V3 Expert Overarching IT Knowledge How connected with business aspects Ability to present complex delivery and performance relationships in written form

Embossed method, action and solution competence

High independence

Ability to present complex delivery and performance relationships in written form

Negotiating skills and persuasiveness

Conflictability and high loadability

Very good knowledge of German and good English in word and writing

Germany-wide mobile work Attractive salary package with participation 37 hours/week with working time accounts Employer-funded training and certification Another plus is our bicycle leasing, 30 days holiday, subsidised Germany ticket, employee-funded retirement provision, asset-effective services, group accident insurance for work and leisure as well as employee conditions for many products from the Deutsche Telekom Group. JOBV1_EN