(Senior) IT Consultant (m/f/d) Microsoft Cloud D365 (CRM)

Shape the Future of Customer Engagement with AI & Microsoft Cloud. At Heraeus, we are evolving our digital customer landscape beyond traditional CRM. By combining Microsoft Dynamics 365 with emerging AI capabilities (e.g., copilot, automation, and data-driven insights), we are redefining how we interact with our customers across all channels. Act as a key contributor within the Heraeus IT team, working closely with business and IT stakeholders to design and evolve customer-facing solutions across Dynamics 365 (Sales, Customer Service, Customer Insights-Journey) and digital channels (e.g., portals). Identify and shape innovation use cases, especially leveraging AI capabilities (e.g., Microsoft Copilot, predictive analytics, automation) to enhance customer experience and operational efficiency. Drive end-to-end solution development, from engineering requirements to implementation, testing, and deployment, in close collaboration with IT leads and cross-functional teams. Take ownership of the cloud-based D365 platform administration in an integrated environment, ensuring stability, scalability, and continuous improvement. Proactively monitor system performance and adoption, using KPIs to continuously optimize processes and unlock business value.

Ideal for professionals with ~5 years of Microsoft Dynamics 365 (CRM) in a functional or technical consulting/admin role who want to take the next step towards solution ownership and innovation leadership. Strong understanding of customer processes (sales, service, marketing) Experience with system integration and cross-module environments Interest and curiosity in AI, automation, and emerging Microsoft technologies (e.g., Copilot, Power Platform) Analytical mindset with the ability to translate business needs into scalable solutions Strong communication skills and collaborative working style

Attractive compensation—strong basic salary in line with the collective agreement for the chemical industry, annual one-time payments (vacation bonus, Christmas bonus, future bonus), time off for retirement and extension of the legal onlysing care insurance to include additional nursing care insurance additional financial benefits—promotion of private pension plans, life phase account for paid time off (e.g., sabbatical, earlier retirement), subsidy for local public transport, discounts in many (online) stores Regulated working hours—37.5 hours per week, time off for overtime, retirement leave, 30 days annual leave, special leave for specials Health & well-being—company medical service with comprehensive preference medical check-ups, sports offers, social counseling, and an in-house employee canteen with freshly prepared meals every day