Senior Expert Conflict and Complaint Management - 18-month fixed-term contract (m/w/d)

At PwC Germany, we are working to solve key challenges, create sustainable results and strengthen confidence in the economy and society. In our business services we include internal topics such as HR, Marketing, Finance, Middle Office, IT or our internal legal advice. Drive the development of PwC Germany in our diverse teams and use your know-how to strengthen our position as a potential employer in a sustainable manner. Business services offer you an exciting working environment where you can bring your ideas and skills.

For our Business Services business, we are looking for you as Senior Expert Conflict and Complaint Management - 18 months (w/m/d).

It's waiting for you Investigation - As part of our team at the Ethics Office, you are responsible for the collection and investigation of references until the implementation of any labour law consequences in accordance with the legal and regulatory requirements. This includes the resolution of internal conflicts. Quality Assurance - You are responsible for the complete documentation of ethics teaching and quality assurance according to QM standard. This includes the development and optimization of the processes in the ethics office as well as the reporting according to legal and regulatory requirements. Projects - You are a project member in national and international ethics and compliance projects and include project management. In addition, you support your role as investigator: in the implementation of communication and awareness measures. Responsibility - You are a competent contact person in all questions of company-wide conflict and complaint management for our internal and external stakeholders and for the internal interface areas.

That's what you bring You have completed your studies in Business Administration, Law, Social Sciences or a comparable degree course. You have at least four years of experience in compliance, labour law or personnel, as well as personnel development or change management. You bring experience in clue management, conflict management and ideally to the management coaching. You have very good knowledge of German and English in word and writing. You have negotiating skills, empathy and enforcement strength to quickly capture and develop internal processes, creating effective, sustainable solutions for business goals and the needs of employees.

Your Benefits Flexibility – Your working time and your working place can be determined by yourself - in coordination with the company requirements and labour law regulations. There are no core working hours and you have the opportunity to work in the Home Office as well as temporarily in over 40 countries. Family – We support you both at the time of birth/option as well as at the time of restarting after your parental period and beyond. If necessary, we also support you in the care of family members by providing caregivers, special leave or part-time models. Leisure – Overtime can be collected on your flextime account and compensated for by leisure after work-intensive phases. A partial payment once a year is possible. We will be happy to discuss the exact details with you in a personal conversation. In addition, 30 days are available in the calendar year. Health – Your health is our heart: In addition to our own company health insurance, we also offer preventive examinations as well as sports offers. Take part in our free business sports program or benefit from discounted contributions in various fitness studios or an Urban Sports Club membership. This is not all – we want to create a positive working environment: an environment where flexible and creative work is possible, where work is recognised and rewarded, and we are proud of. All Benefits can be found on our career page.

Contact You have questions about this position or your application? Please contact Maja Wiesel at +49 69 9585-2222.

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