Regional Customer Service Manager North (m/f/d)

We at Kalmar move goods into critical supply chains all over the world. As a pioneer in sustainable industrial trucks and services, we set the industry standard for an emission-free future. Our drive is teamwork, innovation and self-responsibility to achieve results. With our global reach and our local know-how, our success begins with a strong customer orientation that ensures that our daily work is oriented towards the needs of our customers. We strive to respect others and promote an inclusive culture in which all the voices are heard so that we can succeed together. Together we ensure that every movement counts.

Team Leadership & Development: Leadership and Responsibility of the Service Engineers assigned to the Mobile Service in the Hamburg region, Schleswig Holstein, Mecklenburg Vorpommern Sales and Result Responsibility: Monitoring regional key figures (e.g. utilisation, customer satisfaction, sales) and responsibility for the regional service budget Customer & Interface Management: Contact for all service-relevant topics and representation of the Kalmar service organization; close cooperation with the sales team

Experience & Background: Successful technical training and a commercial training (or comparable overall qualification) Professional experience: Multiannual practice in customer service, service management or in technical field service Leadership competence: First leadership experience or clear potential and willingness to take responsibility for a team Skills: Communication strength, negotiation skills, enforcement ability and a pronounced solution orientation System knowledge & mobility: Safe handling of standard software, a valid driving licence of class B and the readiness to regional travel activities Location in the service area: current residence in the Hamburg/Schleswig Holstein area

Attractive remuneration & additional benefits: In addition to a fair, market-oriented salary, we offer you occupational retirement, an accident insurance, JobRad leasing and exclusive purchasing discounts. Responsibility & Design Space: A key position in which you can actively shape the development of the region. Seamless transition: Confidential corporate culture and short incorporation paths through your previous experience with us. Development possibilities: Targeted management development and further education. Equipment: A car – also for private use – as well as modern tools (laptop, smartphone). .