GVG Glasfaser GmbH | Germany | 24xxx Kiel | Permanent position | Full time | Published since: 17.07.2026 on stepstone.de
Customer Care Specialist (m/f/d)
We are the GVG Glas GmbH, a company founded in 2014 and based in Kiel for the realization of broadband projects for the entire federal territory. Our aim is to connect companies and private households of all regions to the telecommunications infrastructure of the future. Customer Care Specialist (m/w/d)
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Your tasks • Your profile • What we offer
You process incoming customer requests, find solution-oriented answers and document them in our internal systems. You advise clients about our products and keep developing your skills through continuous learning. You bring experience in customer service, work reliably in the team and are flexible for changing tasks and ready to work in layer and on selected Saturdays. We decide where to use:Telephoning is your strength? Then support the inbound team! You want to process customer requests in writing? No problem, the keyboard is ready!
You support our customers competently and find optimal solutions for their needs Through continuous learning, you acquire new knowledge and continuously develop your skills You also document and process customer requests in our internal systems You advise our customers on products to optimize their user experience
You have experience in telephone customer service and draw your attention through a solution-oriented procedure Reliability and team spirit are natural for you You are ready to work during our service hours (Mo-Fr 08:00 – 20:00) Saturday work in exchange with your colleagues is not a problem for you – you will get a free day of compensation in the following week You have good MS Office skills as well as very good German knowledge and strong communication skills
Running time and flexible working time models Promotion of the ÖPNV ticket Sports, fitness and wellness activities via Hansefit monthly charge (30€) of the Benefit Card Bikeleasing about JobRad occupational pension schemes Corporate Benefits
Location
 | GVG Glasfaser GmbH | |
| 24145 Kiel | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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