Client Service Manager in the office for international customers (m/w/d)

We are looking for a location in Mülheim an der Ruhr and Hamburg at the next possible time Customer Service Manager (m/w/d) Aon stands for making decisions for the better – to protect and enrich the lives of people around the world. As a leading global consulting and service company, Aon offers a wide range of solutions and services on the issues of risk, retirement, remuneration and health. Extensive knowledge of risks, opportunities and potentials is the basis of the work of all employees. As a risk advisor, Aon considers the risks of the supervised companies holistic and in close coordination with the customers themselves in order to develop individual solutions in this way. Our 60,000 employees around the world are helping our customers in over 120 countries with advice and action, providing solutions that help them to make better decisions on the protection and growth of their business. In Germany, Aon is working with around 2,000 colleagues: in a total of thirteen locations. Headquarters in Germany is Hamburg. Your competence area Central contact for business incidents in all contracts of the associated customers Coordination of customer requirements beyond interfaces Internal coordinator at the interfaces: customer, customer adviser, savings specialist and contract service Cross-saving contact for customers Ensure compliance with customer-specific Service Level Agreements (SLA) as well as close exchange with the customer and customer advisor to ensure customer satisfaction (retention) Complete processing of customer-specific requirements as close as possible as well as processing of damage in the area of responsibility Takeover of activities in customer and contract support Summary of spartenspecific offer templates for a presentable overall offer as an internal coordinator Pre- and post-processing of annual discussions in close cooperation with the customer advisor Support in customer budget process Your profile Complete vocational training as a merchant for insurance and finance or comparable knowledge acquired across multiple years of professional experience Generalist expertise in key insurance sectors Knowledge of the implementation and control of international insurance programs Industry experience in customer support and the special requirements arising therefrom Service orientation, fast response time and high quality awareness Communication capability and enforcement capability combined with high affinity for communication on the phone Experiences in the coordination of interfaces and process orientation Organizational and secure prioritization of tasks Teamability, Reliability and Responsibility Very good knowledge of German and English in word and writing We offer Flexible working time design through sliding time and our modern concept for mobile work Attractive development opportunities and support your professional and personal development 30 days of holiday and special holidays in special events occupational pensions and favourable conditions for various insurance solutions (e.g. incapacity, liability insurance, dental insurance) Grant to the German ticket as well as access to employee rebates, to the private JobRad-Leasing, to the Urban Sports Club cooperation, to company sports groups and to many other benefits An inclusive corporate culture is important to us and we are committed to equal opportunities and respectful interaction with each other. We welcome all applications – regardless of ethnic origin, age, gender, disability, sexual identity, worldview or religion. We look forward to meeting you! Contact person:in Aon Versicherungsmakler Deutschland GmbH Marina Kudenholdt

Mail: karriere@aon.de Location: Mülheim an der Ruhr, Hamburg | Company: Aon Versicherungsmakler Deutschland GmbH |