Service Coordinator Infrastructure Services (m/w/d)

As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, you are worried about the future digital capability of the Bundeswehr.

from now on in Meckenheim, Munich or Berlin. The Service Desk area includes all services provided directly to the customer. The Service Desk is the central contact (“Single Point of Contact”) for all requests and problems related to the BWI Client or the related services. The performance includes the acceptance, classification and solution of disturbances and requests or forwarding to the respective compartment in the 2nd level. The Service Desk area also includes the information and communication service. This processes telephone information and communication requests for internal and external callers in the context of the Bundeswehr and its closed areas.

Technical contact for the Portfolio Element Infrastructure Services for all operations 1-3 Direct interface to service management, SD management level 4 and the 2nd level Close cooperation with the supervisor SD operation Responsible for current specialist knowledge and specialist information for Infrastructure Services Responsible for the service-specific training of new service employees in the Service Desk, which support services from the Portfolio Element New services, which are acquired and supported by the Service Desk in the Infrastructure Services Portfolio, are also in the technical responsibility of the Service Coordinator Infrastructure Services

Completed vocational training or studies in IT At least 3 years of relevant professional experience ideally in the Service Desk Experience in the Bundeswehr environment as well as knowledge in MAXIMO, IT SPS, and ACD, WFM desirable Very good initiative, organisational skills, good team and communication skills Customer and quality orientation Flowing German knowledge in word like writing readiness to travel

Through diverse and socially relevant tasks, we ensure Germany's IT security and sustainability It expects a pleasant working environment, an appreciative approach to each other and a great team spirit The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustments We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time We support your professional and personal training through individual measures and free access to LinkedIn Learning and the BWI Academy offers We provide you with a modern notebook (HP EliteBook) and a high-end smartphone (Samsung or Apple) You can build a value balance account in order to use it in perspective, e.g. for a Sabbatical You will receive a digital value card that will be charged monthly and available to you JOBV1_EN