Front Office Manager (m/w/d)

You love to make the first impression and combine professionalism with cordiality? You take over the direction of our reception area and are the central contact person for guests, team and colleagues. With organizational talent and quality awareness, you will ensure a smooth run at the reception and create an unforgettable guest experience together with your team. For our team at the IBIS Styles Offenburg City we are looking for you Projektmanager (m/w/d)

Team management: You guide the Front Office team and ensure smooth running throughout the reception area. Service Planning & Organisation: You first set up schedules, optimate deployment times and ensure efficient personnel deployment planning. Guest care: You are the first contact person for our guests, take care of individual concerns and find a suitable solution for every challenge. Administrative activities: You carry out all tasks arising at the reception, such as the telephone service, booking acceptance and processing (outside the booking office opening hours), post acceptance, wake up calls, management of the reception desk etc. Analysis & Reporting: You will advertise guest feedback and key figures, take action and actively contribute to strategic projects to optimize the processes. Interfaces: For smooth running of all layers at the reception. You also work closely with the other areas in the house (e.g. housekeeping, reservation). Complete training in the hotel compartment as well as several years of professional experience at the reception, ideally already in a senior position Embossed hostility as well as a high degree of responsibility organizational talent, team leadership skills and a safe occurrence – even in stressful situations experience with hotel software (e.g. Opera) Very good knowledge of German and English, more languages of advantage Unlimited Work Contract Uplifting opportunities in a dynamic company Occupational pension (from the 13th month of service) Comprehensive internal and external training opportunities Attractive employee discounts in our hotels as well as Family & Friends rates 50% discount in our on-site restaurants Premium for the advertising of a new employee Corporate Benefits (shopping & travel) Company celebrations and team events Flat hierarchies, direct communication and regular feedback