KiK Textilien und Non-Food GmbH | Germany | 59xxx Bönen | Permanent position | Full time / Home office | Published since: 20.07.2026 on stepstone.de
Junior Manager Analytical CRM (m/f/d)
At our headquarters in the North Rhine-Westphalia Bönen we manage everything that happens at KiK. We are currently represented with over 4,200 branches in 14 countries. We work together diverse talents as a team: creative heads from product management and marketing, commercial all-round talents and financial and ESG professionals. Diversity is part of our family environment. We work hand in hand and ensure with our colleagues that KiK is successful throughout Europe. Which part are you taking? KiK's CRM team actively supports the customer-oriented development of our company. With myKiK, we have established one of the largest international Loyalty programs in trade in the last four years, which has been awarded several times – including the European Loyalty Award. Our CRM unit combines operational and analytical CRM: While the operating CRM is responsible for the further development of the Loyalty program and personalized customer communication, the analytical CRM delivers data-based customer insights, develops target groups and campaign logics and measures the effectiveness of our marketing measures. The findings support the CRM and other business sectors in data-based decisions. .
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Your tasks • Your profile • What we offer
You'll start CRM reporting, dashboards and analyses and continuously develop them. You analyze customer behavior and guide relevant customer insights as well as action recommendations. You measure the success of CRM campaigns and Loyalty measures based on relevant KPIs and conduct optimization potentials. You analyze and interpret the results of the marketing mix model and then guide action recommendations to optimize our marketing investment. You prepare analysis results and present these different stakeholders. You participate in the further development of reporting, analysis and data processes. You work closely with the operating CRM, marketing, business intelligence and IT.
You have a successful study of economics, business information, statistics, mathematics, data science or a comparable subject. You bring first practical experience in CRM, Data Analytics, Business Intelligence or Marketing Analytics. You have extensive analytical capabilities and a high number and data affinity. You are sure to go with Excel; first knowledge in SQL and BI tools (e.g. Power BI) are beneficial. You work in a structured and self-professional manner and enjoy working together with different disciplines. You have very good German and good English skills.
Intensive onboarding Hybrid working model Very good motorway connection / free parking / e-store columns Extensive e-learning offer as well as grant of VHS courses of your choice and further in-house training opportunities Subsidised operating restaurant Personal discount in the online shop and our branches as well as corporate benefits Operational health management including various sports groups
Location
 | KiK Textilien und Non-Food GmbH | |
| 59199 Bönen | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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