IT Service Owner - 32-40 Std/Woche (m/f/d)

As a Service Owner Service Delivery POS (m/w/d) at the Essen or Muttenz site in the IT Service Center department, you take the technical responsibility for our POS services, from the strategic development through the roadmap to the operative securing of a stable and customer-oriented operation The ITIL-based processes (Incident, Problem, Change, Request, SLA) continue to develop and ensure that service quality, availability and agreed SLAs are maintained at all times and our POS systems run reliably every day Together with our internal IT teams, departments and external service providers, you ensure that services are measurably better and that our users get an outstanding experience Analyzes monitoring and reporting data, guides improvement measures for services and processes and ensures transparent documentation and knowledge transfer in the team In addition, you will continue to care and develop our Service Management tools such as ServiceNow and secure their effective use Critical disorders You control as a central escalation site and coordinate the necessary measures In close cooperation with IT Security, Enterprise Architecture, Product Management and Service Delivery, you develop future-oriented POS solutions In addition, you control external providers in the field of POS systems, terminals and payment and pay to comply with contractual agreements

You identify with our values “Open”, “Leidenschaftlich”, “Vertrausvoll”, “For each other, Together” and want to work for a common corporate culture Our customers are at the heart of our wishes. It is fun to act in this fast-paced business and to shape changes You want our brands to be successful, so you do your job with a lot of passion and think beyond the edge of the plate It's up to you to communicate complex IT-sustainables to the address and to communicate safely in German and English. You have successfully completed your studies in IT (e.g. computer science, business informatics) or a comparable qualification. In addition, you have several years of experience in IT Service Management with a focus on POS services, as well as the responsibility for ITIL processes and the use of service management tools such as ServiceNow In addition to sound know-how in ITIL (v3/v4) you have knowledge of governance, compliance and reporting and brings experience in controlling providers in the field of POS systems, payment terminals and branch networks with

A passionate team! We burn for our fires, achieve our goals together and celebrate our success with team events and corporate celebrations Our values are not just decoration. We live a respectful and open corporate culture in which each duce from the student to the CEO Support in all situations of life through cooperation partners:inside, for example from the areas “Occupation & Children” and “Occupation & Care” Attractive city center location: Just 7 walking minutes from the Essener HBF & a super starting point for a varied break Your feedback is important to us - whether critique or praise - with us We distinguish short communication paths and flat hierarchies With us you can work on up to 2 days on your mobile and make your working hours flexible Don't you spend 30 days a year? No problem, just buy additional holidays or use our Sabbatical variants Hard Facts: Among other things, we support you in your retirement provision, offer a fare grant and much more ...

Your area: Our Group IT is the digital backbone of our organization. With its departments and services, it ensures that all technological and system-relevant processes work smoothly and the other areas can concentrate fully on their core work.