Global Learning Operational Excellence and Quality Manager (m/f/x)

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application silence of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

As the Global Learning Operational Excellence and Quality Manager, you will provide strategic guidance and structure to our global learning function CurioZ by developing, implementing and optimizing quality management processes, ensuring alignment with local, country-specific regulations and overall governance frameworks for our business partners. Develop, implement and monitor quality/assurance processes and procedures for our global learning function (CSOP, SOPs, WIs) to ensure compliance with standards and regulations and cooperation with our internal business partners

Analyze quality data and metrics to identify trends, root causes of inefficiency for our function's performance, and areas for improvement. Prepare reports, decision papers and presentations for management on quality performance and improvement initiatives

Gather and analyze country-specific, local legal requirements in the field of learning (e.g required learning language, learning time per year, documentation, ...)

Stays updated with trends in the Learning field through continuous learning, and internal and external benchmarking and audit activities.

Educate, and develop continuous improvement skills and competencies across the global learning function in terms of quality and processes

Bachelor's or Master's degree in Operations Management, Business Administration, Learning & Development, or a related field and significant experience in an operational excellence, preferably in learning & development, or business-related field

Proven ability to develop, implement and optimize processes and ensure quality control in learning organizations and proven track record in driving continuous operational excellence and supporting cultural transformation

Experience developing strategic concepts, conducting in-depth analysis, and preparing decision-making documents for senior leadership

Excellent conceptualization and strategic thinking skills with a hands-on ability to drive operational excellence setup and execution

Strong stakeholder management and communication skills, with the ability to influence and collaborate with crossfunctional teams

Excellent problem-solving skills and the ability to analyze complex data sets

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