1&1 | Germany | 63xxx, 56xxx, 76xxx, 40xxx Montabaur, Zweibrücken | Permanent position | Full time / Home office | Published since: 06.07.2026 on stepstone.de
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1&1 is one of the leading telecommunications providers in Germany with over 3,100 employees and nearly 16 million customer contracts. With pioneering spirit, unusual ideas and creative teams, we have won a leading market position in mobile and broadband connections. By combining the over 67,000 km long 1&1 fiber optic network and regional networks, we create Germany's most extensive fiber optic network. We also build the most modern 5G network in Europe, based on the new Open-RAN technology. With open interfaces and 5G functions in a powerful cloud infrastructure. Our customers are at the heart of our thinking and action. For them we create solutions and values that inspire. Continue the 1&1 success story. Innovative, reliable, passionate and personal experience! Be part of 1&1. .
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Your tasks • Your profile • What we offer
As a project manager (w/m/d), you are responsible within the Operations/Customer Care Management Board as part of product launches and developments to ensure optimal customer support. To do this, you will continuously develop new business processes and optimize existing processes. The supervised products are located in the mobile radio area. These include, for example, new services, tariffs and terminals.
The following tasks take place in this exciting role: Acquisition of project management in customer service with the aim of introducing new products and services optimally in the organization Conception of business processes in customer support and creation of requirement documents for adapting the systems used in customer support Qualitative and quantitative assessment of the impact of process introductions on customer satisfaction and support quality Development and implementation of action concepts for optimising the organisation of the processes and structures in the customer service areas. To do this, create independent analyses and present the results to management Representation of customer support to product development, IT and product management
Completed studies, e.g. economics, economic engineering or business informatics, or a comparable qualification Ideally, first professional experience in process and/or project management; Experiences in customer service or service management are advantageous Proactive, independent and independent operation Embossed conceptual, communicative and organizational skills Analytical and structured approach as well as high solution and result orientation Very good knowledge of German and good English in word and writing
Attractive salary Strong community of team players Confidential working time with flexible classification and the possibility of working up to 40% mobile Numerous training options on and offline Discounts on 1&1 products and for various leisure offers In-house restaurant Free drinks and fresh fruit Jobrad grant EGYM-Wellpass
Location
 | 1&1 | |
| 56410 Montabaur, Zweibrücken | ||
| Germany |
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