CANCOM SE | Germany | 10xxx, Slowakei, 14xxx, 13xxx, 12xxx Berlin, Košice | Permanent position | Full time / Home office | Published since: 19.06.2026 on stepstone.de
Specialist Service Desk 1st & 2nd Level Support (m/f/d)
CANCOM is looking forward to an innovative, agile and sustainable environment: More than 5,300 employees work every day to improve cooperation and exchange in different areas of life with the help of modern IT solutions. You want to be part of it and go the next career step? Then become part of our digital journey. We are looking forward to people from a wide range of disciplines that are open to new people, have innovative ideas and want to advance goals together in the team. .
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Your tasks • Your profile • What we offer
Together with your team, you will ensure operational support for incidents and service requests from our customers in the public environment Error Analysis and Disturbation (remote) at 1st and 2nd level of Windows 11 Devices as part of Endpoint Management (50.000 Devices) Support in the development of workarounds and continuous maintenance of the ITSM Knowledge Base Independent implementation of Standard Changes in Azure AD and MS Intune (in coordination with the administration team) Implementation of quality assurance measures such as ticket reviews, application tests and creation of service reports
Embossed customer orientation even in challenging situations Secure handling of IT Service Management (ITSM) tools such as OTRS, Jira or Service Now Process-oriented mode of operation with an attentive view for potential improvement First Experience in Endpoint Management Ideally, you already have an ITIL Foundation certification Experiences in dealing with: MS Intune / Endpoint Management Azure AD / Identity Management Windows 10 Client operating system
You bring very good knowledge of German in word and writing
Flexible working hours and mobile office in coordination with the supervisor Discounts thanks to the “Corporate Benefits” portal Bike leasing Free drinks & vitamins (fruit) Further training Employee events
Location
 | CANCOM SE | |
| Berlin, Košice | ||
| Germany |
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