Specialist Customer Support Payment Transactions (m/f/d)

Your contribution to the Tech service provider Accompanying customers competently and solution-oriented You are the first contact person for our customers with questions and concerns about payment transactions. With a clear, value-estimating communication, you process enquiries from the first contact to the successful solution. You will also find suitable and customer-oriented solutions in complex situations together with your team. Creating excellent customer experiences You understand the needs of our customers and actively contribute to continuously improving their experience in payment transactions. By analyzing customer concerns and processes, you can identify optimization potentials and bring your ideas to the further development of our services. To shape the future of our cooperation Together with your colleagues, you develop modern working methods and actively shape the service world of tomorrow. In doing so, you bring your experiences, perspectives and ideas to offer our customers the best possible service. Take responsibility for the team You work independently and at the same time closely with your team. Through open exchanges and joint decisions, you contribute to solving challenges efficiently and taking responsibility together.

That's what you bring Embossed communication strength and customer orientation You enjoy direct contact with customers, listen attentively and recognize their needs. With your service-oriented thinking you will find suitable solutions and create positive customer experiences. Experience in payment transactions You have practical knowledge of payment transactions and you are ideally familiar with topics such as SEPA payments, transfers, direct debits and card payment methods. A completed commercial or banking training is advantageous. Solution-oriented thinking Even demanding customer requests motivate you. You'll tackle challenges in a structured manner and make every effort to find fast and sustainable solutions. Enthusiasm for communication You communicate safely and professionally across different channels and understand how to set yourself to different customers. Valuable feedback and satisfied customers are a special drive for you. Openness for change and further development You bring curiosity for new ways of working, think beyond existing processes and want to actively shape the working world of tomorrow. Language skills You have very good German knowledge in word and writing and communicate safely, friendly and professional. We appreciate a working environment of diversity based on justice and mutual respect. We look forward to all applicants regardless of nationality(s), ethnic and social origin, religions, sexual orientation and gender identity, age or gender, and people with disabilities.

Look forward to: flexible and mobile work - temporarily also in EU countries exciting and diverse tasks with great team spirit Training and future-relevant qualification individual development and career paths 30+ holiday days Duz culture/ no dress code Offers for staying healthy Driving allowance (ÖPNV), JobRad or Pluxee Benefits Card Extras such as asset-effective benefits