Land Schleswig Holstein | Germany | 24xxx Neumünster | Permanent position | Part time - flexible / Full time / Home office | Published since: 15.04.2026 on stepstone.de
Process administrator for quality assurance and user support of GEAS-relevant specialist procedures (m/f/d)
Process administrator (m/w/d) for quality assurance and user care GEAS-relevant specialist procedures. About us The Land Office for Immigration and Refugees Schleswig-Holstein is an integral part of the Schleswig-Holstein immigration administration. It is responsible for the initial reception, accommodation and care of asylum seekers, unauthorized foreigners, late settlers and late settlers as well as their distribution. The National Office is working out centrally raised cases of criminal offences and particularly striking foreign persons, and also carrying out the proceedings of deportation. In addition, it is a national coordinating body for residence permits and for the procurement of home travel documents and is responsible for an exit facility, the so-called ‘country accommodation for travellers’. The Landesamt is the central office for the specialist immigration of Schleswig-Holstein and the competent service authority for the provision of services under the Asylum Applicant Services Act to the persons accommodated in the national accommodation. Our perception of tasks follows the guiding principle within the legal framework: “In dignity. Sure. ‘
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Your tasks • Your profile • What we offer
Administration of the technical procedures used in the context of screening processes (e.g. biometric data collection, identity check, vulnerability and health check) design, maintenance and control of user roles as well as configuration and adaptation of system parameters according to technical requirements Monitoring system availability and analysis and troubleshooting within the framework of second-level support Coordination of troubleshooting with central IT service providers and external process operators and support for updates, releases and technical changes in specialist procedures Ensuring compliance with data protection and information security requirements in operational operation Participation in test procedures, piloting and quality assurance measures User support, quality assurance and reporting in the GEAS context by consulting the organisational units in the application of GEAS-relevant IT procedures and carrying out training Analysis of usage problems and development of solution proposals for process optimization, participation in reports, evaluations and status representations for the implementation of GEAS requirements Server administration ICT networks and infrastructure: Installation and configuration of Microsoft servers Configuration and maintenance of network storage solutions (NAS) and support in IT security
Requirements for the designated body are: Qualification for the category 2, first entry office of the General Services Department through a completed university degree course in the General Administration Department (Diplom-Managementswirt/in or Bachelor of Arts General Administration/Public Administration or completed university studies (at least undergraduate) of the Department of Computer Science, Business Informatics, Business Administration with a focus on information technology, Public Administration or Completion of the qualification course II or the commenced participation in the qualification course II Project and team work, requirement management and training of IT topics Knowledge in dealing with comparable IT projects Certificate German at language level C1 (if German is not native) Class B driving licence (please add) medical certificate of sufficient vaccination, immunity against measles or that a medical contraindication for a vaccination against measles (§ 20 para. 8 No. 3 IfSG) is given (only for Born after 31.12.1970; Please add proof) In addition, desirable: Knowledge of legal framework conditions and requirements (e.g. General Data Protection Regulation (GDPR), State Data Protection Act Schleswig-Holstein, IT Security Directives of the state of Schleswig-Holstein, GEAS Regulations and EU provisions on data processing, IT-Grundschutz of the Federal Office for Information Security (BSI), NIS-2 EU Certification Directive (Network and Information Security), IT-Grundschutzgesetz (IT-SiG), ISO/I pronounced analytical skills, rapid understanding, independent and structured working methods, flexible, team- and conflictable good communication skills as well as a good target-group-oriented linguistic expression, analytical and conceptual thinking for deriving recommendations for action Knowledge of English
In the event of the presence of the conditions under civil law and in accordance with local law, an insolvency can be achieved up to the grade A 11. In the event of the collective and personal conditions, a grouping up to the pay group 11 TV-L or payment of an allowance is required. § 14(1) TV-L until the successful completion of the qualification course II. In addition, we offer: varied, challenging and interesting workplace flexible forms of work (optional housing work, mobile work) and a variable working time system that allows to reconcile professional and private interests Support in the integration of experienced colleagues and professional training Supplementary pensions for employees (VBL) 30 days holiday a year at a 5-day week versatile occupational health management (e.g.: for participation in health-promoting measures, an hour of weekly working time is granted to all employees) reduced monthly contribution for corporate fitness Employer grant for the use of public transport. Applies to NAH.SH, HVV, BVG and Aktiv Bus Flensburg GmbH at the conclusion of an Abos
Location
| Land Schleswig Holstein | ||
| 24539 Neumünster | ||
| Germany |
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