Coordinator for Customer Complaints and Return Processes (f/m/div.)

Buderus maintains a special wholesale network for heating and installation technology with over 50 branches in Germany. As a system expert, we have been developing top products since 1731. Whether regenerative or classic – our heating systems are solid, modular, connected and perfectly matched. As a strong and successful brand of the Bosch Home Comfort Group, a Bosch Group company, we set standards in heating technology. We place value on a holistic, personal advice and provide tailor-made, future-oriented solutions with our comprehensive service.

Type of employment: Unlimited Working time: Full time Place of work: Hamburg You play a central role in our complaint and return management and actively shape the digital transformation to increase customer satisfaction and process efficiency. You can independently process complaints and returns in SAP and check recognitions, rejections and warranty cases. Responsibly process and check assembly cost calculations, including their control and tracking. As a central contact person, you clarify and agree on processes and facts in complaint and return management with our client, suppliers internal departments. With a trained look, you can see automation potentials in existing processes and actively support digitalization and AI introduction projects in the field of complaints/retours to drive the continuous optimization. You manage and manage the cunning budget of a branch, prepare informed recommendations for cunning decisions and create the corresponding customer correspondence.

Training: completed commercial or technical training, e.g. as a wholesale and foreign trade union or Industrial man or plant mechanic:in experience and know-how: professional experience in expertise, customer service, complaints or similar activities; basic understanding of commercial processes (invoicing, credits); SAP knowledge of advantage Personality and working methods: You can work independently and responsibly, always finding the right solution thanks to your strong communication and conflictability Working day: readiness for business trips Enthusiasm: Affinity for digital tools, process automation and AI applications, technical interest and understanding Languages: very good German knowledge in word and writing; English desirable

Work-Life Balance: Flexible work in terms of time, location and work model. Health and Sports: Wide range of health and sports activities. Childcare: childcare services. Employee discounts: Advantages for employees. Free space for creative work: free space for creative work. Social counselling and care: Social counselling and brokerage services.

The future personnel department or the department will be happy to inform you about the individual service catalogue. .