CRM Manager & Consultant - Focus on Process Automation (m/f/d)

You understand how to translate complex technical requirements into smart system logic and intuitive user masks? Do you want to actively shape the CRM-supported customer processes at Albatros, the Lufthansa Group employee broker? Then CRM Manager will: in–focus process automation–and develop smart workflows, automated lead follow-ups and efficient end-to-end processes. In our Customer Experience Management team, you’ll look under the hood: You’ll take end-to-end responsibility, configure our CRM platform and build the technical foundation for automated “guided processes” that optimally control our consultants in direct customer contact. You are responsible for the professional development and configuration of our CRM system (BSI Customer Suite), in particular the creation of guided processes You translate professional requirements from sales and service into technical solutions and accompany them from the first idea to implementation You identify potentials for automating customer processes in new business and inventory and implement them independently As a link between specialist and IT, you advise your colleague: to make feasibility on the inside and introduce your own ideas to optimally connect marketing, sales and service processes You use our analysis tools to measure the success of your processes and to continuously optimize standards and templates

You are technically versed, analytic and pay-affin, think strategic and work independently? Do you enjoy digital solutions, complex systems and process optimization? Then take a seat in the Albatros cockpit and start with us! Education: studies (economic informatics, insurance management, BWL with IT focus) or comparable qualification with technical and economic understanding. Experience: CRM configuration, process management; Knowledge of the BSI Customer Suite of advantage. Mindset: Analytical, pay-affin, pleasure in technical topics (Low/No code) for optimising user and customer experiences. Data strategy & sales impulses: implement processes into actions; Next Best Actions, Automated Lead Follow-ups, Developing Templates. Operation: Own-responsibility, holistic (end-to-end), actively shaping structures in a dynamic environment. Competence: Model business processes and translate them into technical requirements. Language: German (min. C1)

Old age pension Free parking Air fares Service Handy / iPad Events for employees:innen sabbatical Mobile work possible Flexible working hours Free snacks / drinks Discounts