Customer Advisor (f/m/d) Claims Management

The VHV Group is a growing group of specialists in insurance, pensions and assets. With its brands VHV Insurance and Hannoversche, it is a competent and forward-looking partner for insured persons and intermediaries. For our success we focus on the strengths of our around 4,000 employees, modern structures, efficient cost management and customer-oriented products.

How about an employer who offers you not only interesting tasks but also space for your personal development as a leading motor insurance company? Then you are right at VHV solutions GmbH. We will gladly show you how you will become a “user” from the “Schädling” to the “user” and what you expect from us:

Focus on customer satisfaction: holistic customer and earnings-oriented damage management within the scope of our motor insurance, including telephone and written support. Security in case of damage: A detailed review of insurance cover, cover and liability in case of damage. Damage processing: new installation and continuous documentation in the electronic damage file to ensure complete damage processing. Negotiations: As an interface between the parties involved in the damage process, you play an important role in the transmission of information to the relevant service providers.

You already have a training as a merchant for insurance and finance (w/m/d) or a further education on the insurance specialist (w/m/d) successfully completed.

With your strong service orientation and your negotiation skills, you are committed to our customers and act as the best possible damage regulation. As a structured and solution-oriented team player, you are an important support in our company, to which we can fully rely.

Work Life Flexibility: Flexible working hours, mobile work or work abroad - the possibilities to design your own work-life balance to suit your field of activity are manifold. Remuneration: Our attractive compensation model includes 13.3 monthly salaries plus a direct participation in the company's success. Holiday: In addition to your 30 holiday days a year, you have the opportunity to convert your special payments into additional free days. Working world: Modern workspaces, a canteen with varied offers, an associated physiotherapy and a logistics hub for supplying purchases and orders on the Techno Campus booths offer you the best possible working environment at our headquarters in Berlin. Career and training: Whether professional training through our VHV academies or the management junior program - unfold your potential and choose the career and development path that suits you. Well Being: From company doctor to sports groups to ergonomic work - your health is at our heart. Precautions: Whether company pensions or asset-effective benefits - we provide together with you. Working route: Whether a job bike or public transport: With covered parking facilities for your bike as well as showers and dressing on campus grounds or the BVG fare grant, the way to us is easier than ever. Learn more about us as an employer. JOBV1_EN