IT Service Manager (m/w/d) with a focus on Change and Request Management

The amedes Group always focuses on medical excellence, innovation and partnership. At over 100 locations in Germany, Belgium, Austria and Dubai, we offer medical-diagnostic services for doctors in our laboratories, institutes and practices. Our specialized teams conduct hundreds of thousands of analyses every day and treat more than half a million patients a year. Behind every single laboratory sample is a person: This knowledge drives our around 4,500 colleagues – Only together we can provide excellence. We are a growing team in a meaningful environment - you will also be part of the team in Augsburg, Göttingen as: Augsburg, Göttingen | Unlimited | 40 hours/week IT Service Manager (m/w/d) Maximilianstraße 16, 86150, Augsburg

Requirements management: Understanding customer needs You take requirements, analyze and prioritize them in close cooperation with specialist departments and IT teams to ensure that they are seamlessly integrated into the IT processes. Change Management: minimize risks, optimize processes You are responsible for planning, controlling and monitoring the entire change management process. You make sure that all changes are implemented safely and smoothly, taking into account risks, effects and dependencies. Escalation management: challenges professionally master If it becomes critical, you will manage escalations quickly and quickly to a satisfactory solution and thus ensure a high customer satisfaction. Managed Services: Secure Quality Externally In cooperation with our external service providers, you ensure that all agreed service levels are complied with and escalations are processed efficiently. Stakeholder communication: Building bridges As a link between internal and external stakeholders, you ensure clear and precise communication and thus contribute to successful cooperation. Process optimization: Always one piece better You develop and implement best practices to continuously improve our processes and increase efficiency in demand and change management Reporting: Making progress visible You will set up regular reports and analyses on KPIs to measure performance and identify optimization potentials at an early stage. Risk management: secure stability You evaluate potential risks related to changes and requirements and minimise them to ensure a secure and stable IT environment. Documentation: Keeping knowledge You’re planning and updating the documentation in the area of request and escalation management, including process descriptions, workflows and Lessons Learned. Training and coaching: Promoting competence You train IT staff and service teams in terms of our processes and create a proactive, solution-oriented service culture.

Education: You have completed a degree in computer science, business informatics or a comparable qualification. Experience: You have several years of experience in IT service management and profound expertise in change and demand management. Expertise: You know the ITIL framework and have comprehensive knowledge of incident, change and request management. ITIL certificates are a must! Analytical skills: You can quickly analyze and solve complex IT challenges. Communication skills: You communicate safely and clearly in word and writing – even in stressful situations. Teamplayer: You like to work with different departments and have a solution-oriented approach. Language skills: You speak German and English fluently, both oral and written.

Attractive salary package Possibility of mobile work (2-3 week home office) Flexible working time models 30 days off Professional and personal development opportunities and participation in our e-academy Service leasing Discounts by our corporate benefits Offers about the pme family service Aid for occupational pension provision Health-promoting measures The opportunity to contribute significantly to the development and success of the amedes AND: a good and cooperative working atmosphere

At amedes we are all different - in gender, nationality, ethnicity, religion, age, with and without disability, as well as sexual orientation and identity. We live this diversity and take into account all qualified candidates alike in our selection process. Become part of our team and shape the future of health! Any questions? To get to know our team and us better as an employer, our employees and job ambassadors as well as our LinkedIn account offer the perfect insight into the world of amedes! JOBV1_EN