Client Administrator at the IT Department (m/f/d)

Darmstadt stands for science and research, for art, culture and Art Nouveau. Since 1998, the city of science has been a city of immigrants: The number of inhabitants has steadily increased since then. At 31 December 2014, there were 154.002 inhabitants in Darmstadt, tending to rise. Client Administrator (w/m/d) Are you looking for a new professional challenge and are you looking for a safe workplace with a family-conscious personal policy? Then you are right with us! To strengthen our team with currently eight employees, we offer you the following job: Our offer: Status: Employees Entrance: immediately Duration: unlimited Working time: full time (39 hours/where), parttime possible Payment: Pay according to the TVöD - Please provide information about your salary presentation. Application deadline: 31. July 2026, identification number 2/158 (please specify)

Your future tasks include administration, operation and continuous development of client infrastructure. You will get to know the extensive themes of a city administration and will always be faced with new tasks and challenges of a city administration. We look forward to bringing your know-how in a targeted manner and we are building the science city of Darmstadt into a modern city together.

Requirements management and technical advice Interface to internal clients, customers and projects for the demand collection and analysis of the requirements of specialist departments Technical advice for hardware and operating system questions (e.g. compatibility with software) Model selection of suitable computers/laptops based on specified requirements Creation of decision templates for hardware procurement including comparison of models and manufacturers Computer Lifecycle Management Creation of rollout plans for new hardware (including test phase and pilot groups) Standardization of configurations by creating standard images (operating system, drivers, pre-installed software), configuration of BIOS/UEFI settings (Secure Boot, TPM activation, virtualization) and definition and implementation of group policies (GPOs) for security settings setup and commissioning of devices according to standard specifications, including configuration of Windows features. Training of users and documentation and inventory. Exemption including safe data deletion and disposal/reuse Operation, monitoring and support Ensuring the availability and integrity of computers by monitoring hardware and operating systems and notification automation Analysis of memory utilization and recommendations for upgrades as well as optimization of resource use (e.g. RAM, CPU). Analysis of event logs (Windows Event Logs). Incident and fault management, 2nd level support for technical problems, cause analysis for repeated computer problems and guidance of a fault protocol Documentation and reporting by updating maintenance logs and hardware statistics, maintaining an IT inventory and creating performance reports Update and Patch Management Pick up, analyze and evaluate update information Testing upgrades, updates and patches on test devices Release planning with internal and external stakeholders Provision of upgrades, updates and (emergency patches as well as documentation of changes and versions IT security administration Protection, curing and compliance with regulations by implementing safety standards (e.g. basic BSI protection) Preparation and monitoring of security audits and compliance checks (e.g. testing of BIOS settings, encryption status) Management of access controls Baseline security settings by implementing Security Baselines. Service management Control external service providers and resources through communication with suppliers of desktop computers and laptops (e.g. support requests) Control and performance monitoring of service providers and incident and fault management in cooperation with suppliers Technology Monitoring and Integration Active observation of technologies and tools, implementation of proof-of-concepts and integration of suitable solutions into existing processes

completed studies (min. Bachelor / Diploma [FH]) of the discipline Computer Science or Business Informatics or in a comparable discipline or

a comparable qualification; or

equivalent skills and experience

many years of relevant professional experience (from three years)

good knowledge of German in word and writing (at least at the language level C1/C2)

Funded knowledge in the administration of client operating systems (especially Microsoft Windows)

Experience in providing, configuring and managing desktop PCs, notebooks and mobile devices

Good knowledge of client lifecycle management including operating system provision, software distribution and patch management

Experience with endpoint management solutions (e.g. Microsoft Intune, Microsoft Configuration Manager (MECM/SCCM) or comparable systems)

Mobile Device Management (MDM) and Mobile Application Management (MAM)

Knowledge of Active Directory, Group Policy (GPO) and User Profile Management

Experience in bundling, distribution and updating software

Knowledge in Endpoint Security, Hard Drive Encryption, Virus Protection and Vulnerability Management

Good knowledge of basic network services and protocols (TCP/IP, DNS, DHCP, WLAN and VPN)

Experience in the analysis and elimination of hardware and software disorders as well as incident, problem and change management

Knowledge in IT service management (e.g. ITIL)

Experience in the production of technical documentation as well as operating and installation instructions

Knowledge of information security, data protection and relevant standards (e.g. ISO 27001, BSI IT-Grundschutz)

Teamability, resilience, initiative, organisational capacity and responsibility

Screenability

The following are also desirable:

Experience with Microsoft 365, Microsoft Entra ID and Microsoft Intune

Knowledge of the administration of virtual desktop environments (VDI) or cloud PC solutions

Experience with automation and script creation (e.g. PowerShell)

Knowledge of Windows Autopilot and Zero-Touch deployment

Experience with Endpoint Detection and Response (EDR) solutions and Microsoft Defender

Knowledge of license management and asset management

Experience in planning and implementing client rollout and migration projects

Basic knowledge of the administration of Windows servers and file services

Experience in cooperation with external service providers and in the control of services

Manufacturer certifications, e.g. Microsoft Certified: Endpoint Administrator Associate or comparable qualifications

Embossed analytical skills, a structured and independent way of working as well as a high service and customer orientation

flexible working hours alternating (tele) work cooperative leadership style a variety of tasks flat hierarchy mixed age structure Work in the Science City of Darmstadt excellent ÖPNV connection with the free Jobticket Premium, location of the workplace: Stadthaus WEST, Mina-Rees-Straße 10, 64295 Darmstadt