Business Analyst AI Contact Center (m/f/d)

At SIGNAL IDUNA we are driving the digital transformation forward and redefining excellence in the customer dialogue. We are looking for you as a visionary and powerful business analysts: in our AI Contact Center, which not only analyzes processes but rethinks the interaction between man and machine from scratch. If you want to think in autonomous systems and move the boundaries of technologically feasible, you are right with us. Translation of business visions and technological trends in realizable features as well as their formulation in clear user stories and iterative product roadmaps Modeling and analysis of existing processes (e.g. with BPMN 2.0) and the complete redesign of end-to-end processes with AI applications Active control and synchronisation of the participating specialist areas such as IT, partners and management to lead complex changes to success Influence of complex facts and their data-based processing to clear, convincing recommendations for action for senior management. Ensuring a measurable economic added value of any technology investment through sound cost-benefit analyses

has a completed study of (economic)informatics, BWL or a comparable qualification masters a leading Conversational AI platform (e.g. Google, Parloa, Cognigy) so profoundly that you are targeting their borders and defining new standards have a deep understanding of the architecture and functioning of Large Language Models (LLMs), Natural Language Processing (NLP) and Machine Learning develops and optimizes clearly structured and effective instructions (prompts) in the business context to precisely and reliably control the behaviour of AI models think holistic and design intelligent AI agencies as well as autonomous workflows that control autonomously complex end-to-end processes develops complex, cross-system processes in which AI agencies operate autonomously with internal and external services via APIs recognizes proactive automation potentials and develops new value-generating applications along the customer lifecycle. systematically minimises risks such as bias, data breaches and harmful behavior to actively protect our customers and our reputation has an agile way of thinking and working, not only in the self-evident creation of user stories, but also in the fact that you understand setbacks as learning opportunities and remain motivated even in challenging times have very good knowledge of English in word and writing

you can improve your ecological footprint by e-bike leasing you benefit from flexible working hours you can lie in the sun for 30 days a year or walk through the mountains become part of a dynamic and highly motivated team and actively shape the future of SIGNAL IDUNA your food is guaranteed by restaurant, cafeteria, shop and late meals benefit from employee conditions for your insurance contracts