(Senior) Customer Care Coordinator Inside Sales (m/f/d)

You coordinate and control the entire customer care process and ensure excellent customer support according to defined service levels. For a smooth order-to-delivery process including after-sales support. You monitor orders, delivery dates, availability and delivery performance, and initiate appropriate measures for deviations. You work closely with sales, supply chain, production, logistics and finance and act as a central interface between the departments. You inform the sales organization proactively about delivery times, availability and performance-relevant developments. You identify optimization potentials and participate in cross-disciplinary projects for the further development of processes and systems. You’ll start analyses and reports on relevant service and performance indicators and guide improvements recommendations.

Successfully completed commercial or technical training or a comparable qualification Multiannual professional experience (ideally 5-10+ years) in customer service, customer care, order management, sales service, supply chain or a comparable environment Experience in the tyre industry is a great advantage. We are also very pleased to receive applications from candidates with a well-founded knowledge of the industry, whose background is not exclusively in the classic sales service. Experience in coordinating complex processes as well as interdisciplinary cooperation Embossed customer orientation and a high level of service understanding Experience in process optimization and continuous improvement of business processes Analytical and structured working methods with pronounced organisational and planning capabilities Secure handling of SAP as well as common MS Office applications Very good knowledge of German and English in word and writing Communication strength, enforcement capacity and joy in cooperation with different stakeholders

An unlimited standing in an international and growth-oriented company A varied working environment with high self-responsibility The ability to actively shape processes and drive improvements Flexible working hours and home office options 30 vacation days as well as attractive additional services such as holiday money, the possibility to secure your desired bike with JobRad leasing and other attractive benefits. Individual training and development opportunities An open corporate culture with short decision-making and a strong team spirit