Customer Service Manager (m/w/d) for strategic customers

Stepstone is a leading online job platform in Germany that helps job seekers find the right job. As one of the largest providers in the job market in Germany, we have already enabled millions of attitudes in a wide range of industries and sectors.

We are proud to be part of the Stepstone Group - with their worldwide expertise for tech job platforms. As part of this global team, we can use the latest technologies, data and industry expertise to further improve our service and adapt our technology to the needs of the job market through continuous innovation.

Your new job at a glance As part of the Reseller Customer Success Team, you are fully committed to our important reseller customers and help proactively to make their customers even more successful when recruiting e. With your commitment, you make a valuable contribution to redesigning the labour market of the future – so that it works for everyone. For our most important strategic customer group, you are contact person*in around the Stepstone product world In case, you proactively seek contact with your customers and develop individual, data-based solutions for their current challenges Job advertisements are critically tested by you and optimized in consultation with your partners so that the right candidates apply You work closely with interfaces in sales, quality assurance, business consulting and IT

These skills and qualifications will help you: You have a completed, commercial training, e.g. in dialogue marketing, wholesale and foreign trade, or as an office businessman/office businesswoman or can present a completed degree (e.g. staff, BWL, VWL, marketing) You have first experience in human resources management, sales, customer service, HR, recruiting or online marketing, ideally in a HR-close or consulting environment Your customer orientation and enthusiasm give the customer the perfect service experience Professional communication skills in word and writing You bring MS Office knowledge, ideally first experience with SalesForce, and can work efficiently on PC

At Stepstone we value that you feel comfortable not only at work, but also outside the office. We therefore offer you attractive advantages: 31 days holiday plus 2 additional days for Christmas and New Year Hybrid working model Occupational pension Employee Assistance Program (24/7 support) Operational risk life insurance Voluntary Social Days Jobbike In-house gym and barista Bring your dog to the office Benefits Parking and Access to the Corporate Benefits Portal Our mission Same opportunities for all – this is our claim! We are convinced that diversity and inclusion are crucial to our success as a global company. Therefore, we promote and appreciate diversity in all their facets and look forward to any application, regardless of origin, gender, sexual orientation, disability, religion, age, marital status or other features. .