Head of Service Acceptance (f/m/d) at the Mercedes-Benz branch in Neu-Ulm

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0003NQQQ Whether car or transporter – in the Mercedes-Benz offices we are real professionals in terms of the sale and service of our vehicles. For our customers we are personally present in the car house and with several thousand employees at many locations in Germany. Does your heart sleep for Mercedes-Benz? Then become part of our service team at the Neu-Ulm site!

Surcharge and holiday and Christmas money 30 days of a 40-hour week Occupational pension Health care insurance and attractive offers Employee conditions for our vehicles and further benefits Flexible working in sliding time Extensive training offer Your tasks are: Planning, control, organisation and optimization of the workflow and the distribution of tasks in the service acceptance/service consulting (including appointment management) Ensuring proper customer advice and support according to existing requirements and regulations through appropriate measures (including customer follow-up and customer acquisition) Decision regarding complaints, warranty and cunning cases Promoting and ensuring cooperation with internal and external bodies and service providers Personnel management and control of the associated employees Participation in planning and target agreement processes and controlling and reporting

To be perfectly qualified for the job, you own: a completed high-level or technical training or a completed vocational training with several years of experience in the service or Workshop area technical (basic) knowledge and a basic understanding of technical relationships strong economic knowledge (e.g. by additional qualifications) safe occurrence as well as excellent communicative skills Leadership skills and leadership experience Fun in dealing with people It is an indefinite body full-time. Target leveling group 13 - during the incorporation, the grouping takes place according to the current level of incorporation. For us count not only your qualifications, it should also fit humanly! Are reliability, collegiateness and customer orientation as important as for us? Then go with us in (D)an electrifying future - we look forward to your application! Of course, without formalities, we are not. Therefore, please apply exclusively online and add a CV, letter and certificate to your application (maximum size of the appendix 5 MB) and mark your application documents as ''relevant for this application' in the online form. In particular, we are looking forward to online applications of people with difficulty disabilities and disabled people who are equal to them. If you have any questions, you can also contact SBV_Neu-Ulm@mercedes-benz.com to the site's severely disabled representative, who will be happy to support you in the further application process after your application. Please understand that we no longer accept paper applications and there is no claim to return.

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers Business doctor Kantine, Café Parking space JOBV1_EN