Senior Consultant, IT Service Management (m/f/d)

Strategic ITSM consulting: You analyze complex IT service management organizations and develop sustainable target images together with customers for their strategic and organizational development. Transformation: You shape the realignment of IT organizations, optimierst cross-sectoral and cross-company service management structures and accompany their implementation. Organizational design: You develop organizational models, role and competence structures as well as suitable governance and process models for modern IT organizations. Project management: You take over the technical and methodical management of complex consulting and transformation projects and are responsible for the coordination with relevant stakeholders. Decision preparation: You first set up concepts, guidelines, management documents and decision templates and prepare complex issues for addressing. Customer development: You act as a strategic interface between business and IT, advise customers at eye level and develop existing customer relationships professionally.

Professional experience and expertise: You have at least five years of professional experience in IT service management consulting, IT transformation and optimization of complex IT organizations. Consultancy and project responsibility: You have independently managed challenging customer or transformation projects and brings experience in the professional management of project teams or subprojects. ITSM methodology: You have a well-founded knowledge in IT service management, in particular ITIL, as well as in established project management methods. Organizational and process design: You have extensive experience in the design of ITSM processes, value flows, governance models as well as role and competence structures. ·Certifications: You have at least one ITIL Foundation certification and complete your profile with further certifications such as PRINCE2 or Scrum. Stakeholder Management: You communicate safely with management, departments and IT and convince with analytical strength, conceptual clarity and a sovereign appearance. AI competence: You use AI tools in your field, evaluate the results critically and help customers and adesso use potentials of AI. Language skills: Your very good knowledge of German and good English allows you to communicate safely.

Stay healthy and fit: We promote the health of our adessi with sporty grants such as discounted fitness memberships, takeover place for, for example, Badminton, Padel Tennis or Football and regular screenings. Find your work-life balance: our time-out program and flexible work models help you to optimally reconcile work and private life. Time for the family: Our goal is to unite the two worlds – family and working life. For this we support our adessi best with numerous offers, such as child holiday care, kita collaborations, parent-child offices or events where the whole family is welcome. Learning and balancing with us: With more than 400 training offers and our digital learning platform we support your continuous development. Experience real team spirit: Joint events, Welcome Days, company runs or the sponsor system strengthen our cohesion and let you be part of the team from the outset. Commitment rewarded: Your commitment pays off – with premiums for recommendations, lectures, the support of graduate work as well as attractive benefits via our Corporate Benefits portal. Be mobile and flexible: JobRad offers, grants for the German ticket and the ability to work mobile from the EU country for up to two months offer you maximum flexibility. Safe in your future: Our in-house, independent insurance consultant and broker alleato has always provided you with individual solutions for retirement or health insurance. .