Innio | Germany | 39xxx, 49xxx, 24xxx Ibbenbüren, Neumünster, Frankenthal, Barleben | Permanent position | Full time / Home office | Published since: 11.08.2026 on stepstone.de
Lead Field Service Excellence (m/f/d)
INNIO Group is a global provider of decentralised energy solutions that delivers reliable, flexible, transient, modular and efficient energy. As an innovative company, INNIO develops, produces and awaits powerful energy systems among its product brands Jenbacher and Waukesha. The company provides energy for data centers, microgrids, network stabilization and industrial energy supply and gas compression. INNIO operates a globally installed base in around 100 countries (as at 31. December 2025. This is supported by a resilient service business with high margins, which generates long-term, recurring revenues over the entire life cycle of the plants. INNIO enables scalable rear-the-meter power generation with high efficiency, fast start-up time, convincing load change behavior and fuel flexibility – including hydrogen-capable solutions. In this way, INNIO offers solutions for the demand for electricity, which is constantly growing through AI, electrification and network bottlenecks. With its headquarters in Munich, Germany, INNIO employs more than 5000 employees worldwide with the clear claim: Moving energy forward.
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Your tasks • Your profile • What we offer
Main tasks: Co-responsibility for operational performance as well as efficient and process-compliant operations in the Service Operation Area Responsible for the upcoming growth programmes and adjustments Introduction and implementation of national standard work processes in close cooperation with process management Takeover of defined leadership, coordination and control tasks Ensuring a smooth, efficient and customer-oriented process along the entire service process – from customer call to customer billing Participation in tracking relevant key figures with focus on efficiency and customer satisfaction Support in the processing of complex technical, organizational and customer-related topics? Technical Operation Manager support in managing the operational service business in the assigned responsibility area Representation of the Technical Operation Manager
Qualifications, requirements and experience: Completed studies in the technical or business sector or comparable Multiannual experience in the service sector in relevant industries (machine construction/plant construction, etc.) Extensive market knowledge High organisational and coordination capability Embossed communication and team skills Structured, solution-oriented and responsible operation Efficiency and decision-making in operational daily business High quality, process and safety awareness Customer orientation and professional appearance Hands-on mentality combined with strategic view High readiness for travel within Germany German and English very well in word and writing Structured, analytical and independent operation
A challenging task area with a high degree of self-responsibility Attractive compensation package Motivating environment in a strong team permanent permanent employment JobRad Homeoffice (partial)
Location
 | Innio | |
| Ibbenbüren, Neumünster, Frankenthal, Barleben | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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