Head of Inside Sales (m/w/d)

coffee perfect is a “Hidden Champion” in the area of coffee, water and snack machines with over 300 employees in Germany, Austria and Denmark. Our focus is on the professional coffee supply of offices and businesses to let employees enjoy daily coffee in hundreds of variants. With over 25,000 customers and an international product range, we combine the best of the worlds Group and Mittelstand: An emerging, growing company with many opportunities paired with fast decision-making and high agility on the market. coffee perfect - beyond standard. You want to celebrate success with your team and bring the sales service to the next level? Are you a communicative leader with a strong sense of process optimization, customer orientation and team performance? Then you will be part of the coffee perfect team as Senior Account Manager (m/w/d) in our company headquarters in Osnabrück

You assume the overall responsibility for our Inside Sales area – strategic, operational and team-wide. They lead the three central teams: Schedule Performance Center, E-Commerce and Tele-Commerce – with a clear focus on customer satisfaction, efficiency and graduate strength. They continuously develop structures, workflows and team collaboration – data-based and customer-oriented. They ensure that all generated leads are processed efficiently and purposefully – from initial contact to handover to the external service and to completion. They work closely with Sales Management, External Services and Marketing to make our sales strategy a success across channels and increase customer satisfaction. They run on the basis of KPIs, identify optimization potentials in processes and workflows and manage measures to increase efficiency and quality.

Complete business studies or comparable training as well as multi-year leadership experience in the area of sales services, ideally in the B2B area. They look back on proven sales successes and know various forms of sales such as Call Center, E-Commerce or Telesales They bring the passion for sales, strong persuasion and experience in cross- and up-selling. They are a real team leader: clear in communication, empathic in leadership, strong in implementation. They understand how to design processes both customer-oriented and efficient. They have pronounced analytical skills, work KPI-based and control the performance in the team.

Highlights Office or mobile work - the mix decide, weekly working time optional 35- or 40-hour week, optionally different models e.g. 4-day week, 31 days vacation, confidence working time, unlimited contract Payment components Individual payment development, annual bonus, commission options Open corporate culture Duz culture on all levels, flat hierarchies, casual clothing style, transparent communication, regular corporate events Personal Benefits Mobile work possible, JobRad – Option for leasing of two bikes, Benefit for gym, Discounts for employees incl. corporate benefits, Lunch grant, Fruit basket and beverageflat, Child emergency care Modern equipment Modern & air-conditioned office spaces in industrial design, ergonomic workplaces, state of the art hardware, high digitization standard (for holidays & travel costs), package service station at the location, free parking Personnel development Regular feedback talks, promotion of talents in the form of career talks and preferential analyses Onboarding Individual integration plan, insight into all business areas, training of our systems Social benefits 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - JOBV1_EN