Head of Payment & Fraud (f/m/div)

Do you like to work authentically at the level of human beings? Then come to us! We, the Sparda-Bank Berlin with approx. 800 colleagues are working as a cooperative bank in and for the East of Germany. For our 460,000 private customers we are all working on creating positive customer experiences every day. Our actions and contact points always depend on the needs of our customers. Banking for, with and from people! For our MarketService section we are looking for you as Senior Account Manager (w/m/div) up to 60% remote possible

You take over the disciplinary leadership of your employees and are responsible for individual personnel development and promotion. Together with your team, you will ensure that tasks are implemented reliably and on time. The strategic and operational further development of your area of responsibility is actively promoted and changes in line with the Bank's objectives. For the coordination and implementation of the departmental objectives, you take responsibility – in particular in the following topics:Central control of cash supply and cash collection of bank locations Organisation of payment transactions of the bank and processing of customer orders (inland and abroad) fraud management (identification, analysis, optimization) and fraud processing, in particular in card business and payment transactions Control of the relevant external service providers

Internal and external audits will help you as a competent respondent. You establish matching KPIs as well as their ongoing development and monitoring to control and improve the effect of the department (of the topic). Processes, structures and specialist concepts are under consideration in terms of efficiency and quality, develop them further and ensure careful documentation. For bodies, you prepare decisions professionally, create meaningful templates and actively contribute your expertise in meetings. Regulatory, legal and internal requirements are always in your eye and ensure their reliable compliance in your area. You initiate, control and accompany projects with a high level of implementation – at the same time you build sustainable networks to internal and external stakeholders.

A completed study of economics with a focus on finance, ideally on bachelor level, forms your technical basis. Multiannual professional experience in a comparable field of tasks as well as sound knowledge in the relevant topics, ideally experiences in the cooperative financial group in the field of payment transactions, you bring. You will certainly penetrate supervisory issues and then conduct strategic impulses for your responsibility. In the direction of a comparable department, you have already achieved demonstrable successes and are convinced by pronounced leadership skills. With the popular MS Office applications, you go routined, professional and safe.

Flexibility Mobile work ● Flexible working hours of 6-22 h (Mo-Fr) ● Full time corresponds to a 39-hour week ● Long-term account ● 30 days vacation and free on 24.12. & 31.12. Culture and values Duz Culture ● New Work ● No Dresscode ● Teamwork and Networking ● Mute and Fun on Development ● Clear Value Design ● #WeSindAnders salary and benefits extra-tariff salary ● 13. salary ● occupational retirement provision ● asset-effective services ● holiday and leisure offers ● 50 € monthly benefit budget via the Probonio app – for what is important to you ● employee discounts at approx. 800 Companies ● Discounts for our banking products and the affiliate Health and development Sparda Scholarship ● Leadership-Talente Program ● Ambassador Program for Mental Health ● Operational Health Management Our cooperation: We guarantee you an intense incorporation. Through weekly team formats we ensure continuous exchange and interconnection. We are in contact with our stakeholders and business partners as well as with each other both virtually and in presence. This gives you flexibility in choosing your place of work. .